Senior Operations Support Specialist FRENCH speaking

Work Schedule

Environmental Conditions

Job Description

Senior Operations Support Specialist - FRENCH speaking

How will you make an impact

At Thermo Fisher Scientific our work has a purpose. It requires passion and creates meaningful outcomes. And most of all our work matters. Were sharing our expertise and technological advancements with customers helping them make the world a better place - whether theyre discovering a cure for cancer protecting the environment or making sure our food is safe.

Were looking for people who have strong communication and language skills enjoy working in a global diverse team and are passionate about supporting projects that improve the lives of millions.

As a Senior Operations Support Specialist colleague in the Dispatch department you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.

Based at our Shared Service Center in Budapest the Dispatch team provides the following support in a nutshell:

• First Point of Contact Customer support to B2B clients
• Internal support to Thermo Fisher partners and the field engineering team
• Delivers professional service and excellence in a high-volume diverse work environment

What we offer

A company culture where we respect our diverse and unified teams where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued

• Learning opportunities (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join you could include yourself into our supportive and caring social communities and networks
• Competitive wage and benefits package including cafeteria medical insurance pension hybrid working model
• Yearly Incentives performance-based bonus program

What will you do

Acting as First Point of Contact for our customers and providing efficient solutions to their concerns dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B)

• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here

• Minimum 1 years of customer service experience is preferred
• Requires a high school graduate a bachelors degree is preferred
• French C1 level (written and spoken) and English C1 level (written and spoken)
• Competent Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively

At Thermo Fisher Scientific each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer.

Please also join to our Talent community and get more information about the great opportunities in the more information please visit

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.