Sr. Director, Strategic Program Management
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Purpose
Lead enterprise-wide delivery coordination for strategic customers with multiple products business groups and functions. Ensures delivery on commitments maintains a single company-wide view of risk and resolves cross-functional issues with speed and clarity. Responsible for integrated delivery risk management visibility across the company for multiple product lines and customer satisfaction.
Primary scope
- Stand up and run the integrated operating cadence for assigned strategic customers
- Create and maintain a single cross-company delivery plan
- Maintain one consolidated view of milestones dependencies risks and customer-critical issues
- Drive escalation and resolution of issues that cut across organizational boundaries
- Ensure customer commitments are pressure-tested internally and tracked rigorously
- Provide executive leadership with a clear honest view of health risk and actions needed
- Serve as the internal quarterback for strategic customer delivery especially during ramps launches and periods of elevated execution risk
- Act as the bridge between General Management Supply Chain Operations and Sales teams.
- Facilitate regular communication between teams to allocate constrained resources
- Provide a unified view of the customer internally and will be the final source of truth for cross-business execution
What this role owns
- Integrated customer delivery plan
- Cross-company governance cadence
- Risk register and mitigation tracking
- Anticipate cross-functional cross-business unit issues and can convene stakeholders to problem solve and manage the escalation process internally and with the customer
- Continuous awareness and ability to articulate the state of the customer
- Alignment around customer priorities tradeoffs and recovery plans
- Internal accountability for no surprises
Success measures
- On-time delivery to customer commitments
- Early identification of risks and reduction of late surprises
- Speed of cross-functional issue resolution
- Accuracy and credibility of executive/customer status reporting
- Customer escalation frequency and severity
- Revenue-at-risk visibility and recovery effectiveness
- Leadership confidence that Coherent is operating as one company on strategic accounts
Qualifications and Experience
- Bachelors degree required
- Minimum 10 years of leadership experience in B2B technology program management operations or product management roles with significant exposure to hardware or industrial products. Experience in the laser photonics or related high-tech industry is highly preferred
- Lead culturally and technically diverse internal stakeholders across regions
- Able to drive outcomes without direct authority
- Proven success in planning and executing strategic relationships
- Prior experience in a leadership role is expected. This could include leading a product marketing function or team managing cross-functional initiatives or mentoring program managers/ staff and should have the ability to influence and drive teams
- A results-oriented mindsetis required with a focus on customer satisfaction
- Senior program leader with strong executive presence
- Comfortable operating across sales operations engineering manufacturing supply chain quality and service
- Strong judgment under ambiguity and pressure
- Excellent at executive communication issue framing and escalation management
- Experience with large strategic customers complex ramps NPI/transfers supply-constrained environments or multi-site delivery programs preferred
- Proven ability to lead through change drive operational efficiencies and scale services in high-growth environments
Skills & Other Requirements
- Strategic thinker with strong analytical skills
- Excellent written/verbal communication; skilled in presentations and simplifying technical info
- Strong program management; capable of handling multiple initiatives and timelines
- Proven cross-functional collaborator; able to lead and build consensus in matrix teams
- Data-driven decision maker; proficient in using analytics to measure and optimize performance
- Flexible and available to support operations across multiple time zones
Working Conditions
- This position is onsite
- Will require occasional off-site meetings or travel
- Interaction with team members and external contacts is a regular part of the job
Culture Commitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability you may contact us at .
#IND
Required Experience:
Exec
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor ... View more
