Energy Management System

POSITION CONCEPT

The Energy Management (EM) Analyst team supports all of Tampa Electric Companys mandated Conservation programs and communicates the safe and efficient use of energy to our Customers. The EMS Analyst team supports marketing and sales of Residential and Commercial Zap Cap and Renewable Energy Programs. Responsible to ensure the programs are delivered in accordance with the Florida Administrative Code an in a fashion that meets Customer and Company expectations.

LEADERSHIP COMPETENCIES

Champions Safety Health and the Environment

Takes Ownership and Acts with Integrity

Drives Business Excellence for Customers

Builds Collaborative Relationships

Develops People and Teams

Cultivates Innovation and Embraces Change

Thinks Strategically and Exercises Sound Judgment

PHYSICAL REQUIREMENTS

Required: Physical ability to safely carry and maneuver a thirty-five (35) pound ladder climb throughout attics to perform audits and inspections in adverse conditions such as superheated attics and outdoors in the sun and rain.

Must pass a level 2 physical and wear personal protective equipment.

LICENSES

Required: Must have a valid Florida Drivers license with a clean driving record; driving record will be validated through an initial drivers license check and may be validated annually. Must abide by the Companys Automotive Policy-TECO-CRR-POL-05-5.

TEMPORARY ENERGY MANAGEMENT ANALYST ASSOCIATE

This position performs under direct to moderate order to develop competence they will receive training and mentoring from the Supervisor Energy Analyst team members Program Coordinators outside educators administrative staff and other Company team members.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Successfully completes in-house conservation training necessary to administer the residential conservation programs within two (2) months of start date.

Training includes classroom study and field application of energy analysis residential building structure HVAC system insulation and duct materials and installation techniques renewable energy all conservation practices and measures referenced in the Florida Administrative Code and the residential audit energy conservation and energy alternatives acquired knowledge of tariff agreements regulatory requirements basic electricity and metering EECP SAP CRM and all Customer Service programs.

2. Conducts Free Energy Audit (walk-through) for Residential Customers.

Audits include: analysis of current energy usage patterns and habits educate customers on rates and metering evaluation of home structure and relative condition of major appliances entering attics to inspect and qualify HVAC systems ductwork and attic insulation. Completes calculations to determine energy costs educates and recommends conservation programs and practices to customers. Delivers audits in an understandable manner to motivate customers participation in conservation programs and implement changes in their energy use habits.

3. Conducts attic inspections to qualify customer homes for the Insulation Incentive and DuctWorks Programs. Evaluates existing attic insulation visual examinations of duct system to identify problem areas and insulation type(s) duct types and calculates square footage of house and accessible attic. Explains requirements benefits and limitations for both the Insulation Incentive program and DuctWork program to customers.

4. Analyst will administer TECs neighborhood low-income weatherization program as needed. This responsibility includes educating customers about the energy efficiency expectations of the measures and installing the applicable energy efficiency measures in the weatherization kit. The analyst will pre-verify the residence for measures that will be delivered by approved TEC contractors such as duct seal and insulation.

5. Inspects post-install Insulation upgrades post-ductwork repairs and other TEC verifications as necessary. Verifies work performed is in accordance with programs standards notifying customers and/or contractors of any remaining deficiencies and corrective measures necessary and initiating applicable customer/contractor rebates and/or incentives payments once programs standards are met.

6. Resolves Residential High Bill inquiries via phone and field visit using audit techniques and appliance load calculations to troubleshoot potential malfunctions. Educates customers on meter integrity operation and reading of electric meters determines and initiates follow-up service needs alternative services and completes resolution of customers concerns.

7. Markets Residential Energy Planner Prime Time Plus Zap Cap and Renewable Energy programs and other Company initiatives (ex. eBill Power Updates) to achieve Department goals.

RELATIONSHIPS

Internal: Interfaces with varying levels of management Meter Dept and Customer Services.

External: Interfaces directly with Customers Contractors Civic Associations Educational Institutions and Vendors.

QUALIFICATIONS

Education

Required: Valid High School Diploma or Valid GED

Preferred: Associates or Bachelors degree from an regionally accredited college/university.

Licenses/Certifications/Training

Preferred: Any Association of Energy Engineers certification such as REA CEA CEM or BEP

Experience

Required: Minimum 2 years related experience in energy management or electric utility industry.

College Degree may be considered in lieu of equivalent experience.

Knowledge/Skills/Abilities

Required: Experience in electric high bill resolution and meter operation. Above average mathematical and analytical skills to perform calculations necessary to administer conservation programs. Above average oral and written communication skills judgment and decision-making skills to effectively deliver audit findings and rebate program qualifications to Customers. Proficient planning and organizational skills to coordinate personal autonomous work schedule to maximize time available for field activities and meet Customer requests in a timely manner and within requirements of the Florida Public Service Commission. Ability to work independently as well as in a self-directed team. Knowledge of and ability to interpret Customer account data. Basic competency in creating and updating documents and spreadsheets using Microsoft Word and Excel.

Preferred: Knowledge of TECO Customer Service programs Zap Cap Program and energy conservation techniques. Knowledge and ability to use laptops tablets and wireless technologies. Effectiveness in conducting presentations.

WORKING CONDITIONS

Required: Driving 25% of the day; 75% spent in a combination of working with Customers in their homes working outdoors and in attics walking bending and climbing. Ability to safely lift carry and maneuver a 35 lb. ladder.