CRM Junior Engineer with Devops

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Workspace & Contact Center:

Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

Configure Session Templates App Tabs and Agent Scripts for guided agent experiences.

Develop and deploy Plugins Custom Workflows and Web Resources using C# JavaScript TypeScript and react.

Implement features like Knowledge Management Smart Assist SLA Management and Unified Routing.

Set up Omnichannel for voice chat SMS and social channels using Channel Integration Framework (CIF).

Configure Case Management Entitlements Queues and Routing rules.

Customer Insights Journeys:

Design develop and configure solutions using Dynamics 365 Customer Insights Journeys with a focus on real-time marketing event-driven triggers and customized customer journeys.

Build and manage segments using demographic behavioural and transactional data to drive personalized customer interactions.

Configure Email and SMS Provider.

Create and customize marketing emails SMS campaigns push notifications and event registrations.

Implement and manage consent and compliance settings including subscription centres and compliance profiles.

Configure and maintain marketing forms landing pages and web behavioural tracking to support lead capture and engagement analytics.

General:

Develop and deploy Plugins Custom Workflows and Web Resources using C# JavaScript and TypeScript.

Integrate external systems using Azure Functions Service Bus Logic Apps or REST APIs.

Develop Power Automate flows to support process automation and approvals.

Collaborate with business teams to gather requirements and translate into functional solutions.

Apply robust security models including Business Units Security Roles Field-Level Security and Access Teams.

Enable Copilot and AI capabilities to support agent productivity and customer insights.

Use Git/Azure DevOps for version control branching strategy and source code management.

Should implement Unit Tests for plugins web resource function apps using frameworks like FakeXrmEasy or MSTest.

Qualifications :

Educational qualification:

B.E/

Experience :

1- 2 Years

Mandatory/requires Skills :
CRM DevOps

Preferred Skills :

Remote Work :

Employment Type :

Full-time

Customer Service Workspace & Contact Center: Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center). Configure Session Templates App Tabs and Agent Scripts for guided agent experiences. Develop and deploy Plugins ...