Serialization Associate

As a Serialization Associate you will serve as a front-line execution specialist responsible for investigating resolving and documenting DSCSA compliance exceptions across our pharmaceutical 3PL client portfolio. Working in a fast-paced 24x6 support environment you will own ticket resolution from triage to closure ensuring serialization events are accurate compliant and fully traceable.
 

DSCSA Transaction & Exception Handling

• Investigate and resolve EPCIS file failures including schema errors master data mismatches and event sequence violations
• Validate commission events aggregation hierarchies (SSCC to Case to Each) shipping/receiving confirmations and returns verification events
• Review inbound and outbound EPCIS transactions for accuracy prior to retransmission
• Identify and correct mismatches in SGTIN/SSCC GLN/SGLN lot/expiry data and business step inconsistencies
• Document all exceptions and resolutions in ServiceNow with sufficient detail for audit purposes

  Serialization Lifecycle Execution

• Apply working knowledge of the full DSCSA event lifecycle: Commission Pack/Aggregate Ship Receive Return and Destroy
• Validate aggregation integrity before authorizing outbound shipment events
• Troubleshoot serialized returns and product status discrepancies across trading partners
• Support reprocessing and retrigger strategies for failed or rejected events

  Platform & Repository Troubleshooting (L4 Systems)

• Work within serialization platforms including TraceLink rfxcel and Systech
• Identify and resolve common repository rejections: duplicate commissioning invalid aggregation structures missing transaction identifiers
• Collaborate with senior team members on complex platform-level issues requiring configuration review

  Regulatory Compliance Awareness

• Maintain working knowledge of DSCSA Section 582 requirements product tracing/verification obligations and serialized returns saleable verification workflows
• Understand suspect/illegitimate product investigation triggers and escalation protocols
• Ensure all activities align with GS1 standards and DSCSA regulatory requirements

  Operational Excellence & Ticket Management

• Respond to assigned tickets within defined SLAs no silent aging
• Maintain full incident ownership through resolution with structured handoff documentation
• Escalate systemic trends recurring failure patterns or compliance-at-risk items to the Project Leader
• Participate in shift handoffs with concise structured status communication

Qualifications :

What Were Looking For

  Required Qualifications

• 12 years of experience in pharmaceutical serialization DSCSA operations or supply chain compliance
• Hands-on experience with EPCIS file formats and GS1 standards (SGTIN SSCC GLN BizStep)
• Familiarity with serialization platforms such as TraceLink rfxcel Systech or SAP ATTP
• Experience in ITSM environments ServiceNow preferred
• Strong analytical skills with close attention to regulatory detail
• Effective written communication for cross-functional audiences
• Ability to work on US Central Time shift

  Preferred Qualifications

• Experience supporting a pharmaceutical 3PL or wholesaler (McKesson AmerisourceBergen Cardinal) in a serialization capacity
• Exposure to WMS platforms (SAP WM/EWM or similar) and their interaction with serialization systems
• Understanding of DSCSA Section 582(d) 3PL-specific obligations
• GS1 Healthcare or DSCSA-related certification
• ITIL-based service management experience

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone anywhere anytime to achieve results.  

Communication Matters I speak up to create transparent thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always InnovateI am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

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Remote Work :

No

Employment Type :

Full-time