Business Process Optimization Lead

Assent is seeking an experienced Process Engineer to bring structure clarity and execution discipline to a rapidly scaling $125M SaaS organization. This role will partner cross-functionally to define optimize and institutionalize workflows across the enterprise. Starting with the Services organization the team member will have the opportunity to make a significant impact as we rethink workflows in an AI driven environment. 

This individual must have previously led workflow redesign and systems implementation in a high-growth environment and bring an objective third-party perspective to how work actually flows versus how it is assumed to flow. The successful candidate will quickly diagnose bottlenecks eliminate inefficiencies recommend new and rationalize existing systems and drive measurable improvements in speed predictability and operating leverage. The ability for impact is immediate and significant. 

This role requires the ability to manage multiple priorities and move fluidly between initiatives influence senior stakeholders and implement scalable process architecture without creating unnecessary bureaucracy and elongated decision making practices. 

Please note candidates based in Ottawa or Toronto will be prioritized in alignment with our hybrid work model.

Key Requirements & Responsibilities 

Enterprise Workflow Design & Optimization

• Conduct structured diagnostic assessments of current-state workflows - starting with the Services organization and extending to other parts of Assent.
• Design future-state process maps aligned to strategic ARR growth margin discipline and scalability.
• Identify redundancies friction points and manual dependencies across systems and teams.
• Standardize core workflows ( onboarding and implementation program management data ingestion migration practices).

Systems & Tool Rationalization

• Evaluate existing system landscape (including Salesforce/Service Cloud ForethoughtAI Workato Guru and a range of ticketing and project management add-on tools)
• Recommend simplification integration or replacement strategies with a focus on Agentic AI capabilities
• Partner with IT and functional leaders to implement new systems or optimize existing ones.
• Ensure system workflows align with defined process architecture (not vice versa).

Operating Model & Enabling Governance

• Support the evolution of a scalable operating model appropriate for a company at Assents size and scale
• Define decision rights escalation paths and accountability frameworks.
• Improve execution predictability cross-functional transparency and reporting..
• Evolve KPIs to track process performance and continuous improvement.

Qualifications :

Your Knowledge Skills and Abilities

• 7 years of experience in process engineering operations transformation or operational excellence within a SaaS environment.
• Proven track record redesigning workflows and implementing systems at scale (ideally in $50M$300M ARR companies).
• Demonstrated ability to operate as an objective third-party advisor within an organization diagnosing inefficiencies and challenging entrenched practices with the right appreciation and empathy..
• Experience leading cross-functional initiatives across Product Sales Customer Success Services IT  and Finance.
• Prior exposure to enterprise systems implementation (e.g. Salesforce Service Cloud workflow automation tools Agentic AI solutions) 
• Trained and practiced in one or more methods for process assessment and improvement (ie - Six Sigma Lean Management Business Process Management Value Stream Management)

Additional Information :

Life at Assent

Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.  

We use AI to support parts of our recruitment process such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person and final decisions are always made by our recruitment team.

Remote Work :

No

Employment Type :

Full-time