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Location: UK

Reports To: Global Head of Infrastructure Operations

Function: JLL/T Global Technology

Position: Director of Data Center

What this job involves:

Reporting to the Global Head of Infrastructure Operations the role holder is accountable for the I&O operational services & delivery portfolio within the JLL EMEA and APAC region.

The ideal candidate must be a self-starter with proven technological leadership skills and the ability to work across multiple geos. Experience in managing mixed and multi-geography solutions and delivery models that underpin strategy and investment priorities.

Strong technology and digital focus from solution to delivery with a broad understanding of key principles of security and privacy risk management and quality improvement which are regarded as core foundational skills.

Have a strong delivery focus including success in leveraging and leading 3rd party and external partner relationships including large tech companies as well as small novel tech partners.

What your day-to-day will look like:

• Manage the availability of IT Infrastructure services working in partnership with 3rd party providers
• Monitor and report regularly to key stakeholders. IT performance relative to service commitments
• Define & deliver a continual improvement plan in line with the IT Strategy & Roadmap.
• Create and deliver proposals for improving systems performance and enhancing delivery
• CI&A AMERICAS Budgetary responsibility/management in relation to I&O across the EMEA and APAC region
• Act as the key liaison across all functional areas including business units the information technology department and outside vendors
• Ensure ALL Infrastructure related Incidents and work requests are appropriately prioritized and dealt with in line with agreed SLAs
• Input into (EMEA-APAC) IT Infrastructure & Operational suite of reporting and metric packs inc. that of key partners. Ensuring regular meaningful MI is provided to JLL requestors within the process.
• Major technology project engagement early engagement on major technology projects run by all towers. Have input on the operational aspects of each project within region to promote best practice and define potential solutions
• Vendor engagement build effective relationships with key vendors and develop and maintain an understanding of their product roadmaps
• Develop a knowledge and comprehension of the JLL Technology strategy and road map to a point where it can be communicated to the business stakeholders of all levels in a language they will understand
• Oversee the launch of regional CI&A solutions and help to maximize the positive impact on the organization
• Collaborating with the Project Management Office on the intake process and prioritization of candidate projects across the region

Required Skills and Experience:

Experience

• Minimum of 15 years in a Technology leadership role or equivalent combination of education and experience
• Strong customer and delivery focus meeting and exceeding customer experience!
• Experience of operating at a senior management level in IT preferably global business experience in delivering through a range of IT operating models including on premise shared and outsourced operating including IaaS
• Demonstratable IT Domain Knowledge including:
• Network: SDWAN VPN Switching Routing NGFW
• Experienced in working on multiple technology projects at once
• Demonstrable ability to co-ordinate a diverse set of resources and teams ensuring focus upon a set of agreed business goals / objectives
• Able to define best practice and relate to the development of required processes to support the operational aspects of IT
• Can demonstrate engagement with the delivery of change and the introduction of new initiatives
• Knowledge of management of annual budgeting cycle

Skills:

• Personable team player able to quickly settle into the role
• Quick thinker
• Evidences a rounded attitude to solutioning
• Excellent communicator and presenter who can deliver well structured concise and accurate documents and reports
• A strategic thinker capable of understanding the longer-term goals of an operational environment
• The role requires someone with an eye for detail and an intuitive feel for when something needs improvement
• Operational Infrastructure and service delivery background beneficial with a get it done attitude.
• Ability to create business focused MI packs for project/team reporting
• An ability to both listen and take instructions. Not afraid to check understanding from the outset and to reference back when necessary to ensure common objectives across the team
• A positive disposition to work a can-do attitude with flexibility towards the working day
• Self-motivated self-starter with ambition driven through performance and results.
• Communications: Teams/Cisco IPT Avaya Teams WebEx
• Collaboration Tools (SharePoint O365
• Compute: HCI VMware Nutanix Nasuni
• VDI Solutions: Citrix AWS
• Storage: SAN NAS DELL/EMC Solid State NetApp
• Service Management: ITIL IPC ServiceNow
• Knowledge of Public/Private cloud Platforms (Azure/AWS)

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.