Head of IT Infrastructure Operations Management
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Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities / Tasks
The Head of IT Operations is a senior leadership role responsible for IT Operations globally across all divisions regions and countries. The Head of IT Operations works closely with IT senior management and key stakeholders identifying and implementing cost-effective IT Operations
This role leads the Global IT Operations team ensuring secure scalable and high-performing IT services that support the companys digital and operational goals.
The position combines strategic planning operational excellence and stakeholder engagement to deliver resilient and future-ready IT Operations.
Roles and Responsibilities:
Accountable for the IT Operations globally across all regions and countries with respect to GEA IT Service Portfolio.
Strategic Direction & Service Management
Define Operations Strategy roadmap in alignment with GEA overall Strategy.
Creates and implements IT policies and procedures that enable strong IT Operations and mitigate risks.
Define Operation acceptance criteria for projects during service transition.
Manage operationally internal and external service providers on a global level.
Manage and organize 24/7 operations center
Supporbusiness continuity plans and disaster recovery as well as provide the recommendation and implementation of new investments within the IT infrastructure and services.
Drive initiatives towards service excellence (content quality & cost) standardization and innovation.
Vendor Management
Engage regularly with vendors and service providers. Manages challenging customer escalations and non-conformities.
Budget Management
Budget Ownership: Responsible for the overall Budget of the IT Operations team
People & Organizational Leadership
Lead the global IT Operations Management team. For team members in the same location or for IT staff outside of IT hub locations provide disciplinary leadership including performance management and development planning. For team members at an IT hub location provide functional leadership and input for performance management and development planning to the respective Divisional IT Lead.
Your Profile / Qualifications
Bachelor or Masters Degree in information technology/ Computer Science / Engineering Business Administration or a related technical discipline
Proven experience (typically 7 years) in in IT Service Delivery / IT Operations / IT Architecture with at least 5 years in a leadership role
5 Years experience in provider management and dealing with multiple suppliers.
Experience in handling and leading interdisciplinary and intercultural teams
Deep understanding of service performance for service set-up and architecture .
Profound understanding of ITIL operational processes
Strong interpersonal skills in communication collaboration & Negotiation skills at different levels (customers Suppliers).
Exceptional collaboration and partnering skills.
Leadership skills and ability to supervise and inspire teams promoting their professional growth.
Strong ability to manage in dynamic high-growth high-uncertainty environments balance conflicting interest and assess and take decisions.
Did we spark your interest
Then please click apply above to access our guided application process.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
GEA makes an important contribution to a sustainable future with its solutions and services, particularly in the food, beverage and pharmaceutical sectors.
