Customer Service & Back Office Associate
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service & Back Office Associate
Location: Harsum Lower Saxony Germany
Work Model: Hybrid (after probation)
Employment Type: Part-time (2030 hrs/week)
Salary:gross/year (incl. 13th salary)
Role Overview
We are looking for a Customer Service & Back Office Associate to join a dynamic Customer Dialog Center this role you will be the first point of contact for customers across multiple channels ensuring high-quality service and efficient back-office support.
Key Responsibilities
Handle inbound customer inquiries via phone email and chat
Provide accurate service information and route requests to relevant specialists
Identify cross-selling and up-selling opportunities
Perform back-office processing and administrative tasks
Maintain accurate records in internal systems
Support service KPIs (response time resolution rate efficiency)
Requirements
Must-Have:
Completed commercial/vocational training (e.g. business administration)
German language proficiency at C2 level
Initial experience in customer service (call email or chat support)
Willingness to work shifts:
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MonThu: 08:0018:00
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Fri: 08:0016:00
-
Minimum 2 afternoon shifts required
Strong communication and customer-oriented mindset
Ability to stay calm under pressure
Nice-to-Have:
Knowledge of retail banking products (accounts cards loans)
Experience in call centers or banking environments
Familiarity with cooperative banking systems
Experience & Education
01 year of experience in customer service or similar roles
Vocational/commercial training required (no degree needed)
Compensation & Contract
Permanent contract
39K47K gross/year (including 13th salary)
Benefits & Perks
Hybrid work (12 days/week after probation)
30 days annual leave 2 additional holidays
Option to convert salary into extra leave
Full pension scheme & life-work-time account
Public transport subsidy (Deutschlandticket)
Employee support & counselling services
Stable long-term career environment
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
