A place to create moments that matter

Location: Camberley Hybrid with travel around the region to meet customer needs.

Salary:40963 per annum (including regional allowance)

Permanent 35 hours per week Monday Friday 9am-5pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

About the role

As aLeasehold and Homeownership Officer youll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases transfers property management and service charges. Youll play a vital role in ensuring our customers feel supported informed and confident in their homes.

This isnt a desk-bound job. Youll be out and about visiting schemes carrying out inspections and maintaining a visible presence in our communities. Youll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience.

Youll be managing a diverse portfolio of homeownership tenures - shared owners leaseholders and freeholders making sure everything aligns with legal agreements and service expectations. Its a busy fast-paced role that requires strong organisational skills a proactive mindset and a genuine curiosity to get to the heart of issues.

Youll need to:

• Translate legal jargon into clear customer-friendly language
• Think creatively to solve problems and improve service
• Prioritise effectively and manage competing demands
• Build strong relationships across teams and with customers

This is a brilliant opportunity to make a real impact. Youll work with a wide range of people tackle interesting challenges and see the direct results of your work through customer feedback. Its a role that keeps you on your toes and one where no two days are the same.

To view/download the job description please click here.

Salary

The spot salary for this post is 37928 per annum for applicants who fully meet the requirements of the post. If youre still developing some of the skills or experience you can start at a salary 5% or 10% below the spot rate with clear support and progression opportunities to reach the full amount.

Plus an 8% regional allowance of 3035 and an essential car user allowance starting at 1250 per annum.

About you

• Experience in leasehold management within a housing association or managing agent.
• Strong understanding of leases transfers and relevant regulations with a commitment to continuous professional development.
• Ability to work independently as part of a small team and collaboratively across the wider organisation.
• Strong organisational skills with the ability to manage a high volume of queries and maintain a professional customer-focused approach.
• Excellent communication skills capable of engaging with multiple stakeholders at various levels.
• Proficiency in Microsoft Office (Word Outlook Excel).

The successful applicant will be subject to preemployment checks such as DBS and social media screening before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are - a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A call with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.
Planned date: 16th April via Teams.

Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 27th April at our Camberley office.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

Weve got big ambitions and were looking for people who want to grow with us. Here youll have the chance to learn new skills shape your career and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards heres what you can look forward to:
Generous time off 28 days holiday plus bank holidays an extra day for your birthday and the option to buy more.
Health & wellbeing support Cash health plan Health MOTs online GP access gym discounts and a dedicated volunteering day for a cause you care about.
Financial perks Car leasing options salary sacrifice schemes and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice plus life assurance at three times your salary for peace of mind.
Family-friendly policies Enhanced parental leave flexible working options and support for work-life balance.
Career development From Stepping into Management and Management Essentials training to our Leadership Academy apprenticeships and more well help you grow and succeed.

This is more than a job its a place where you canmake an impact feel valued and be rewarded for what you do.

Were Committed to Inclusion

We believe diversity makes us stronger and were committed to creating a place where everyone feels valued respected and able to thrive.

Our recruitment process is designed to be accessible and inclusive and if you need any reasonable adjustments at any stage just let us know well make it happen.

Because this isnt just a workplace itsa place to belong.

Please dont delay in submitting your application. Where roles are urgent or we receive a high volume of applications we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role please email:

Please note candidates must have current eligibility to live and work in the UK Accent do not currently hold a sponsorship license.

If youre looking for a place you can make a positive difference to society to our organisation and to your future apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.