Reservation Coordinator
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Job Location:
Sarasota, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Under the guidance of the Call Center Manager the Reservations Coordinator will provide support to the Reservations Revenue Management and Sales departments. Candidates will have excellent phone etiquette and verbal communication skills Strong computer proficiency knowledge of Word and Excel attention to detail and the ability to resolve customer issues.
Responsibilities include but are not limited to:
- Answer all phone calls promptly and assist guests in making altering or canceling reservations
Be knowledgeable of hotels and resorts including but not limited to room types resort operations outlets policies and amenities
Have a complete knowledge of current rates special rates and packages and know which benefits are included in each
Accurately record and secure all required information from the guest when making a reservation including any requests or comments
Understand and follow reservation policy pertaining to guarantees cancellations and no-shows and communicate them clearly to each guest
Assist with inputting electronic reservations including but not limited to third party such as internet and wholesale and rooming lists
Perform daily office duties and any other projects as assigned
Entering all group rooming lists and providing completed lists and information to management when requested as well as managing any modifications to these lists
Miscellaneous tasks including assisting in group VIP changes or special requests and the ability to run group reports on demand
Entering LNR long term stay requests and any special reservation requests including taking phone calls
Responsible for completing the data entry of STAR reporting if requested
Manage owner inventory and room requests as needed
Responsible for managing the FIT Inbox including but not limited to inputting wholesale reservations
Responsible for managing the Group Inventory Inbox including but not limited to inputting rooming lists and special request reservations
- Responsible for supporting the Sales and Revenue Manager in running tasks producing reports researching no -shows etc. as instructed
Benefits*
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Paid Time Off
- 401(k)
- Free Associate Parking
- Hotel Discounts with all affiliated properties
*Benefits available to full time employees*
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race sex age handicap religion national origin or any other basis prohibited by applicable law.
Required Experience:
IC
Key Skills
- Customer Service
- E Learning
- Air Pressure Handling
- Client Services
- Jboss
- Entry Level Finance
About Company
Under the guidance of the Call Center Manager, the Call Center Reservation Agent is responsible for answering all telephone inquiries with regards to room reser...
