Front Desk Representative-Hotel-Full Time (Harrah's Ak-Chin Casino)
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Job Location:
Maricopa, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
A Guest Service Representative plays a key role in creating an impression when our guests arrive depart and call for assistance therefore an outgoing energetic genuine and customer-oriented personality is vital for this position.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
Checks guest in and out of hotel following established procedures
Acts as hotel cashier following established procedures including accurate record keeping posting of charges billing disputes and cash payment handling.
Accurately informs guests of shows facilities services and room amenities available at Harrahs.
Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
Follows up with each guest as needed.
Assist guests with information about local area attractions
Answers phone professionally and energetically and assists guests with questions/ concerns.
Proactively checks reservations for accuracy to ensure seamless service.
Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
Must be able to lift 50 pounds.
Must be able to stand up to 10 hours per day.
Maintains a clean and spotless work area.
Outgoing personality.
ADDITIONAL JOB DUTIES:
Offers assistance to guests with luggage in the absence of a Bell Person to reduce wait time for guests.
Qualifications
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required
- Must have customer service experience.
Computer experience and proficiency in common computer applications and Internet Use is required.
Must be able to speak read write and understand English.
Must possess the ability to add subtract multiply and divide.
Must present a polished impeccable appearance and a professional demeanor.
Must perform duties with a sense of urgency.
Must be able to work flexible hours and be open to corrective feedback and direction.
Must be personable and energetic.
Ability to handle large/heavy items up to 50 pounds.
Must be able to sit stand bend squat walk and run.
Must be able to stand up to 10 hours per day.
Must be able to work with and tolerate areas containing varying noise and temperature levels illumination vibration crowds and areas with secondhand smoke
Must be able to work at a fast pace efficiently.
Must be able to respond to visual olfactory and aural cues.
Must be able to operate in mentally and physically stressful situations
Must be able to work a flexible schedule including weekends evenings and holidays
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
