Vice President, Operations – Financial Messaging (FM)
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Job Location:
Geneva - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Opportunity
The Vice President Operations Financial Messaging (FM) is a pivotal executive leadership role responsible for the end-to-end operational performance resilience and readiness of Bottomlines Financial Messaging platforms including GT SWIFT and FM SaaS offerings. These platformsoperatein highly regulated always-on environments where reliability trust andexecutionexcellence are critical.
This role serves as the operational counterpart toVP Engineering (FM) ensuring strategy translates into scalable customer-ready outcomes. The VP Operations is both strategic and hands-onsetting direction building teams and leading decisively during critical operational moments.
Key Responsibilities
- Own full operational accountability for FM platforms including availability incident management release execution and customer impact.
- Act as the ultimate escalation point for critical operational and customer-impacting issues.
- Establishbest-in-class standards for incident response problem management and executive communications.
- Drive operational readiness release governance and disciplined change management across GT SWIFT and SaaS platforms.
- Partner with Product and Engineering to balance delivery speed with operational safety and regulatory compliance.
- Lead customer operations and ensure a trusted high-quality experience for strategic and regulated customers.
- Define and own FM operational KPIs and executive operating cadence.
- Build lead and develop a high-performing global FM Operations leadership team.
- Serve as a core member of the FM leadership team and represent FM Operations in executive forums.
What Success Looks Like
- Highly reliable predictable FM platforms trusted by customers and internal stakeholders.
- Material reduction incustomer-impactingincidents and escalations.
- Strong releasequality operational readinessand changepredictability.
- Clear executive visibility into operational performance and risk.
- A mature accountable and engaged FM Operations organization.
Qualifications & Experience
- Minimum of 15 years of progressive experience in operations technology or platform leadership roles.
- Senior leadership experience within enterprise software SaaS payments or financial services technology environments.
- Bachelors degree in Computer Science Engineering Information Systems ora relatedtechnical discipline (Mastersdegree preferred).
- Proven experience owning mission-critical high-availability platformsoperating atglobal scale.
- Strong background in incident management operational resilience change governance and service reliability.
- Demonstratedsuccess leading globally distributed teams and senior leaders.
- Experienceoperatingin regulated environments with strong risk compliance and customer expectations.
- Exceptional executive communication stakeholder management and decision-making skills.
Leadership Profile
The ideal candidate is decisive accountable and calm under pressure with a strong customer-first mindset. They combine strategic thinking with operational rigor and are comfortable driving outcomes across complex cross-functional environments. This leader builds trust challenges constructively and sets a high bar for execution excellence.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
Exec
Key Skills
- Economics
- Internal Audit
- SQL
- Risk Management
- Compliance
- Leadership skills
- Oversight
- Business partner
- AVP
- Requlatory agencies
- Finance
- Accounting
- Potifolio
- Project Management
- Operational Risk
About Company
Bottomline Technologies helps businesses pay and get paid. We help our customers to make complex business payments simple, smart and secure. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for paym ... View more
