Service Advisor OEM
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
O.E.M. Remanufacturing Company Inc.Number of Openings:
1Worker Type:
PermanentPosition Overview:
Reporting to the Customer Service Supervisor at OEM Remanufacturing the Service Advisor is the primary contact for specific Finning Canada customer groups to support the customers remanufacturing requirements and Finning Exchange.The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finnings requirements including understanding the customers repair and timeline requirements recommending repair options and communicating status updates in a timely manner.
Apply now and join our team at OEM Remanufacturing!
Job Description:
- Collect review and analyze all incoming cores and supporting documentation and identify incomplete or inconsistent information. All discrepancies must be resolved directly with the branch to ensure informational accuracy and integrity as well as a regular flow of jobs into OEMs production system
- Proactively communicate with the branches on daily activities in support of their operational requirements as well as provide a timely response to all inquiries. The Service Advisor is the primary contact to the branch on individual jobs and therefore it is critical that the customer interface is managed with the utmost priority
- Provide support in the quotation process including working directly with Production and the Service Biller to ensure the quote will meet the customers requirements. It is the Service Advisors responsibility to identify possible issues with the quote and seek additional information in getting any issues corrected. Additional communication with the branch will be required in certain instances to alleviate branch concern. The Service Advisor must also support and answer any questions the branch may have with regard to the QIF Process through OEM Exchanger
- Review all work order accruals and follow up with the branch to ensure timely PO submission into OEM Exchanger. Any problematic or significantly aged accruals must be escalated to the Customer Service Supervisor
- Work with Planning and the Branch to schedule Customer Viewings where requested. Act as main point of contact for the Customer(s) upon arrival at OEM and facilitate seamless hand-off to Technical Services on the Production floor.
- Conduct on-site tours of OEM with Finning branch personnel and their customers as required
- Align daily activities in accordance with established performance metrics to ensure all targets are achieved
- Assist the Customer Service Supervisor in development of programs and processes aimed at continually improving OEMs ability to properly service the Finning branches as well as streamlining internal OEM activities
- Active participation in the weekly Customer Service meetings and monthly Safety meetings
Qualifications:
- 3 years work experience in an operations/manufacturing environment or customer service role
- History of providing superior customer service with a strong customer focus
- Enthusiastic approach to resolution of customer issues
- Excellent interpersonal skills
- Demonstrated analytic written and oral communications skills
- Strong organizational and time-management skills
- Working knowledge of Microsoft Word Excel and Outlook
Note:
- This position will be available for hybrid work arrangements (pending successful competition of training in office)
- Permanent full-time role
- Competitive salary pension and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
