Housing and Wellbeing Assistant

Housing and Wellbeing Assistant

You will be working as part of a dedicated team to manage high quality accommodation and serviceswhilstprovidingassistance tocustomers. You will be the first point of contacts for the premises responding to all enquiries via phone email or in person. You willmaintainthe safety and security of customers colleagues visitors contractors as well as the premises and equipment.

Whatyoullbe doing

• You willprovide assistanceor guidance to customers; supporting them to fulfil the terms of their occupancyagreement;

• You will encourage feedback from customersrecording andresponding to any complaints and compliments;

• You willensure any safeguarding concerns are promptly dealt with andappropriate actionis taken in line with Great Places procedures;

• You will actively ensure the security of the buildingconduct health and safety inspectionsand report communal repairs through appropriatechannels.

• Youwillfollow financial procedures and take responsibility for all monies held and received;

• You willbe responsible forcommunal cleaning and void cleaning along with the wider team.

Whatyoullneed

• Qualified to minimum level 2 in English and Maths

• Evidence of IT skills

• Experience of providing a customer facing front line service in abusy environmentswhilstmaintaininga courteous and helpful manner.

• The ability to develop and project a positive image of Great Places through interpersonalwrittenand verbal communication skills.

• Ability to complete tasks inan accurateandtimelymanner when working under pressure andmaintainingattention to detail.

• Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.

• Use of the relevant range of Microsoft Office applications and IT systems

What we will give you in return for your hard work and commitment

• PensionDC Scheme (up to 10% contribution from both colleague and Great Places)

• WPAHealthcare auto enrolled at no contribution level with 1250 of savings available-optionto increase & add on family members

• The Market PlaceHigh street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more

• Annual LeaveStart at 26 days annual leave increasing up to 30 days within 5 years Bank Holidays

• Reward & Recognition You Count Rewards are individual rewards for going above & beyond

• Help with transport We offer season ticket loans an affordable way topurchaseseason tickets for public transport at discountedrates .

• Wage StreamYou can access savings opportunities andearly accessto wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.

INDMED

Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a wide-range of services and promoting partnership work to create vibrant sustainable communities.

You can find details of our story our vision and our values here.

At Great Places we are committed to using inclusive hiring embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.