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Senior Traffic Manager

ShopBack

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not provided by the employer

Posted: 20 March 2026 (30+ days ago)

Application Deadline: 4 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Our Journey

The ShopBack Group is Asia-Pacifics leading shopping rewards and payments platform serving over 60 million shoppers across 13 2025 the Group continued its global growth with its expansion into North by the vision to make every day more rewarding ShopBack is dedicated to saving members money and time and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective in 2014 ShopBack now powers over US$5.5 billion in annual sales for over 20000 online and in-store partners and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings ShopBack continues to create value for both members and merchants. Notably its payment solution ShopBack Pay offers members a convenient and rewarding payment option at checkout.

The Role

Were looking for a Senior Traffic Manager to be the operational heartbeat of our Creative team at ShopBack. This role is pivotal in orchestrating people timelines and processes to ensure timely high-quality creative delivery across campaigns markets and business lines.

Youll be the teams air traffic controller mapping workload removing bottlenecks and connecting the right talent to the right projects at the right a fast-paced cross-functional environment youll champion clarity structure and workflow excellence that empowers creatives to do their best work.

Your Adventure Ahead

As Traffic Manager your day-to-day will span:

1. Workflow & Project Management

Oversee the entire creative production process from intake to delivery
Allocate tasks and assign team members based on scope priority and skills
Monitor ongoing projects using tools like Jira Asana Trello or Wrike
Troubleshoot conflicts delays or resource gaps

2. Resource & Capacity Planning

Forecast upcoming workload and headcount needs
Balance team bandwidth and work with on prioritisation when needed
Ensure fair workload distribution

3. Process Optimization

Audit and improve internal creative workflows
Identify bottlenecks and refine tools/processes for efficiency
Align with stakeholders from Marketing Product CRM and more

4. Stakeholder Communication

Act as the point of contact for brief timeline and resource updates
Set and manage expectations across teams
Host regular syncs maintain dashboards and update stakeholders on progress

5. Reporting & Insights

Track project performance metrics (e.g. turnaround times team utilization)
Use insights to optimize operations and support team growth planning

Essentials to Succeed

58 years in Traffic Management Creative Ops or Project Management
Proven experience in a creative digital or tech-driven environment
Deep understanding of creative workflows across digital print video and product
Familiarity with tools like Jira Asana Trello or Wrike
Experience managing large resource pools or multi-market creative teams
Exceptionally organized calm under pressure and solutions-focused
Skilled communicator with the ability to mediate across departments
Comfortable taking calculated risks and influencing outcomes
Understands creative team dynamics and champions team wellbeing
Bonus: Experience with design tools (Figma Adobe CC) or Agile methodology
Demonstrated use of AI tools (e.g. ChatGPT) to develop new or improve workflows enhance productivity and drive efficiency at scale.

ShopBackers DNA

Grit - We tackle all challenges head-on working together to solve problems and achieve success.
Hunger - We value hard work and having relentless drive.
Speed - We move fast and have a bias for action all to deliver maximum impact.
Impact - We focus on results always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset constantly striving to learn improve and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid open and collaborative culture where feedback is valued for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use artificial intelligence (AI) tools to help our team review applications analyse resumes match candidates to roles generate interview notes and assess responses. These tools assist our recruiters and interviewers and they do not make final hiring decisions. Final hiring decisions are ultimately made by humans. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting emailprotected.

Required Experience:

Manager