Manager, Healthcare Operations

Do you want to make a difference in the lives of Canadians living with vision loss

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation mobility training and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists optometrists and other health care professionals offering essential care on a referral basis in homes workplaces and communities across the country. We value our employees as our greatest asset and were committed to supporting their well-being professional growth and work-life balance. Learn more about VLRC at or call 1-.

Position Title: Manager Healthcare Operations

Location: Winnipeg MB

Term: Full-time Permanent

Reports To: Executive Director Healthcare Operations

Salary: $80000 - $90000/ annually

Posting Date: March 18 2026

Closing Date: April 3 2026

I. Scope and Summary of Primary Responsibilities

The Manager Healthcare Operations is a member of the provincial management team and is responsible for the day-to-day leadership of the region. The Manager oversees services and operations for all VLRC programs within the region and serves as a spokesperson and representative for the region its staff and services.

The Manager ensures people who are blind or partially sighted have timely access to high quality and sustainable VLRC services and programs. The Manager achieves this mission by developing and maintaining strong working relationships with stakeholders including funders patient groups local primary eye health practitioners (ophthalmologists and optometrists) community health care agencies and other community partners; guides and supports the work of a team of certified vision rehab professionals and ensures compliance to operational best practices and in accordance with VLRC policies standards systems and procedures; monitors and measures departmental performance in relation to internal and external accountability targets; and develops and implements the regional operations plan in alignment with VLRCs provincial strategy.

II. Essential Functions

This position entails but is not limited to the following general responsibilities:

Operations

Serving as spokesperson establish and maintain high profile throughout the region to heighten awareness of VLRCs purpose and needs.

Serve as the key contact in our relationship with the local community and foster opportunities to better integrate VLRC services and programs into healthcare strategies and initiatives.

Develop and maintain good relations with other agencies consumer groups media funding sources general public local government contacts community professionals and volunteers.

Develop and maintain professional partnerships with area ophthalmologists optometrist and other primary eye care professions to ensure effective coordination integration and referrals into and out of rehabilitation services to the benefit of shared patients and clients.

Oversee daily operations of the VLRC offices.

Work in collaboration with VLRC management and staff toward the effective coordination of client services and resources between different departments of VLRC DBCS and CNIB.

Utilizing supportive management techniques provide supervision to direct reports including the interviewing and selection of new employees the completion of annual performance evaluations approving all requests for leaves of absence approving all expenditures and providing discipline if required.

Responsible for professional development and training of staff as appropriate.

Monitor budget for service delivery in all geographic areas within the Region.

Negotiate and monitor fee-for-service contracts with third-party payer organizations (e.g.) school boards private businesses) as well as workshops and presentations.

Client Services

In consultation with the Executive Director responsible for the development and implementation of effective service delivery systems and programs in the region to ensure equitable rehabilitation services are delivered in an efficient and effective manner for all clients in accordance with National Systems and Procedures.

Monitor KPI efficiency results staff caseloads and waiting lists for the region.

Make recommendations to the Executive Director regarding new program initiatives and ideas to meet client needs and improve service delivery.

Coordinate all VLRC service related issues for the region.

In coordination with Executive Director develop and monitor the Operating Plan and annual budget in accordance with management directions and standards.

Assist in the research and development of proposals and other documents as required; facilitate the preparation of statistical and information reports on the regions services and programs.

Identify the educational and training needs of service staff and assist in the development of staff training workshops and seminars.

Supervise the maintenance of client files in accordance with National Standards.

Ensure that all direct service staff comply with essential file documentation in accordance with National Systems and Procedures.

Requisition and disseminate material relevant to professional standards of excellence.

Conduct staff meetings on regular basis.

Assist with presentations and/or coordinating throughout the Region.

Attend meetings with various consumer organizations and funders as required.

Relationships

Provides change management and change leadership support for management clinical programs and staff.

Leads through influence the clinical expertise of vision loss rehabilitation therapy.

Problem Solving / Time Frame of Impact

Utilize quality improvement change leadership and client/community engagement methodologies to achieve improvements in health care outcomes.

Ability to provide effective solutions to routine as well as complicated problems utilising diplomacy analysis creativity and problem solving skills.

Decision Autonomy

Works under the general guidance of National/Provincial guidelines and standards but has latitude in making decisions on routine tasks.

Leadership

Demonstrates passion for our mission and commitment to the strategic plan.

Facilitates and enhances team efforts on a professional level and share specialized knowledge sources experience concepts and skills.

Takes initiative to keep abreast of changing circumstances and recommends changes to conform with VLRC operating processes

III. Qualifications

Knowledge and Skill Requirements

Demonstrated knowledge of supportive management skills.

Knowledge of client management systems and change management techniques.

Experience in developing service delivery models; ability to synthesize information.

Demonstrated decision making skills; self directed.

Strong communication presentation and interpersonal skills

Good relationship/team builder and networking skills with a variety of stakeholders; approachable.

Supportive and sensitive to individuals needs.

Excellent analytical problem definition and problem-solving skills.

Proven time management planning coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis.

Professional attitude results oriented strategic and flexible.

Bilingual in English and French an asset.

Experience and Education

Bachelors degree Human Services or holds post-secondary degree(s) from a program relevant to overseeing a health services team.

Minimum five years experience in leadership role with experience in program development multi-disciplinary service delivery.

Certification through ACVREP is an asset.

A combination of education and experience will be considered.

Knowledge and experience in budget preparation.

Knowledge and experience in managing the operations of a regional office.

Proficient in MS Office suite software applications.

Knowledge of adaptive technology an asset.

Knowledge and experience in working in not for profit in the field of vision loss desired.

At VLRC your work has real impact. Join a team that empowers Canadians with vision loss to live independently and where your growth well-being and contributions matter. Join us to grow your career and make a difference everyday. We offer:

Comprehensive benefits for health vision dental corporate discounts employee and family assistance program

Flexible work arrangements generous paid time off and work-life balance initiatives

Career development through training mentorship and advancement opportunities

Inclusive work culture with supportive teams employee recognition joy in work wellness program and mental health supports

Inclusion Accessibility & Accommodation
VLRC is committed to creating and maintaining an inclusive equitable and accessible workplace. We welcome applications from members of groups that have been historically marginalized including but not limited to Indigenous peoples racialized persons persons with disabilities including those who are blind partially sighted or deafblind women and 2SLGBTQ. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process please contact . Well be happy to work with you to meet your needs.

Not sure if you qualify Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion transferable skills and a desire to make a difference we encourage you to apply!VLRC does not use AI tools in its screening assessment or selection process.

We thank all applicants for their interest however only those selected for an interview will be contacted.

Required Experience:

Manager