Senior Customer Success Manager France mfd

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together we empower brands to deliver smarter faster and more impactful digital experiences across the entire customer journey.

Since 2009 AB Tasty has partnered with 1000 global brands including Kering McDonalds Ulta Beauty LOréal Disneyland Paris and LVMH. With a strong international presence across Europe North America and APAC and a global team of 400 talents across the AB Tasty and VWO ecosystem we are building the future of digital optimizationpowered by AI experimentation personalization and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic international environment where innovation ownership and impact are not buzzwordsbut daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: Strategic Accounts CSM team. Paris.

Team Composition: You will join a team of 6 CSMs reporting to Camille Baudry and work closely with Sales Product and Technical teams to support our largest international clients.

Role Overview: This role is dedicated to managing and growing our most strategic enterprise accounts acting as a trusted advisor to drive long-term success and solution adoption.

Tech Stack & Tools: You will primarily use our proprietary platform with a focus on both client-side and server-side implementations alongside tools like Salesforce and Google Suite.

Additional Information: This role requires a strong technical curiosity to manage complex client needs but no development skills are necessary.

YOUR MISSION

• Manage a portfolio of strategic enterprise clients driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.

• Build and maintain strong trust-based relationships with key account clients guiding them through onboarding solution adoption and long-term growth initiatives.

• Drive customer satisfaction and loyalty by delivering impactful recommendations on testing and personalization strategies based on performance data and business goals.

• Lead optimization workshops CRO meetings and training sessions while ensuring clients are equipped to implement and scale successful campaigns.

• Liaise with cross-functional teams to align on client needs deliver technical support for campaign set-up and translate customer insights into actionable feedback for product improvement.

• Act as a strategic advisor and advocate for your customers presenting KPIs performance summaries and success stories to both end-users and C-level stakeholders.

WHAT YOULL BRING

• Proven experience in Customer Success or Account Management within a SaaS company with 4-5 years of relevant experience managing large strategic accounts.

• Confidence in consulting on CRO UX or analytics-related projects and communicating effectively with both technical and non-technical audiences.

• Eagerness to develop strong customer relationships translate data into strategy and navigate technical conversations around topics like server-side implementation.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

WHY YOULL LOVE IT HERE

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

• Flexible work: enjoy a balanced work schedule with up to 2 days of remote work per week

• Centrally located office & various perks: work in a vibrant space in the 9rd arrondissement of Paris and enjoy various benefits: meal vouchers (Swile) health insurance (Alan) mobility and Well Pass (Ex Gymlib) passes additional days off and support for remote working expenses

INTERVIEW PROCESS

• Step 1: Discovery interview with Fayçal Bennegadi Team Lead Talent.

• Step 2: Hiring Manager interview with Camille Baudry Team Lead Customer Success.

• Step 3: Case study presentation with Camille and a team member.

• Step 4: Final meeting with Céline Le Tourneur VP Client.

DETAILS

• Contract: Permanent full-time

• Location: Paris

• Remote: up to 2 days/week