Area Service Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
Under broad supervision perform advanced repairs preventative maintenance and installation for equipment and devices offered by Avantor. Diagnoses and troubleshoots complex systems. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serve as customer contact on technical and service-related problems. Mentor less-experienced peers and assist supervisors but does not formally supervise others.
What were looking for:
Diploma/Degree in Electrical/Electronics/Biomedical Engineering or related discipline
Minimum 3 years experience in Technical Services
Experience of people management is desirable but not essential
Full clean driving license
Excellent customer facing skills
Keeps up to date with all technical developments within area of expertise
Strong leadership ability
Ability to cultivate teamwork and collaborate across internal functions
Ability to influence the actions of others and to work in a fast-paced field-based environment
Ability to work in a matrix structure
Excellent interpersonal and communication skills
Keen negotiation skills
IT Literate Workday and MS Office applications
Excellent time management skills
How you will thrive and create an impact:
Performs normal day to day duties as a Service Engineer
Leads motivates and mentors technical service personnel and implements and supports career development programs regarding same
Promotes the Equipment and Instrument Service Department and consistently seek out additional revenue streams and opportunities for growth
Forges strong relationships with customers through regular site visits/meetings associated with direct reports in order to understand customer needs and to further develop the associates
Supervises and ensure all faults are resolved promptly and that preventative maintenance is delivered to customers
Provides second level of technical support and advice to onsite Engineers in order to resolve faults in a timely and efficient manner
Functions as a technical resource to team members to ensure the customers quality requirements and schedules are met
Develops and executes plans to improve processes and operations for better services
Liaises with Region North colleagues and customers/vendors on technical information Responsible for approving annual leave requests and/or leaves of absence and ensuring all associates use Workday to record same
Ensures timely completion of PMP goals for all team members
Manages training requirements for all associates in team and schedules internal and external training where and when required
Designated point of contact for all associates for escalation of issues if and when they arise
Actively leads and promotes Avantor ICARE Values
In conjunction with Service Director sets agrees and takes ownership of goals as per PMP process.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor
Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
Required Experience:
Manager
Key Skills
- Sales Experience
- Direct Sales
- retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
