ServiceNow Architect
Charlotte, VT - USA
Job Summary
Title: ServiceNow Architect
Location: Charlotte NC (Need Onsite day 1 Hybrid 3 days from office).
Position type: W2 contract
Location: Charlotte NC (Need Onsite day 1 Hybrid 3 days from office).
Position type: W2 contract
Job Description:
We are seeking a highly skilled and experienced Architect ServiceNow SPM to configure and enhance the ServiceNow platform to support enterprise needs.
The ideal candidate will take a leadership role in designing solutions across modules such as CMDB Service Portfolio Management (SPM) Software Asset Management (SAM) Application Portfolio Management (APM)/EA ensuring alignment with best practices and organizational standards.
The ideal candidate will take a leadership role in designing solutions across modules such as CMDB Service Portfolio Management (SPM) Software Asset Management (SAM) Application Portfolio Management (APM)/EA ensuring alignment with best practices and organizational standards.
The Role
Responsibilities:
- Architect design configure and implement ServiceNow modules including CMDB SPM SAM APM/EA.
- Customize and extend platform capabilities utilizing scripting automation APIs and other ServiceNow development best practices.
- Develop and manage integrations with external systems such as SAP Ariba cloud platforms messaging systems and other enterprise tools.
- Implement and maintain CMDB health and accuracy through normalization reconciliation and data certification processes.
- Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
- Support the creation execution and validation of test cases for UAT SIT and production releases.
- Collaborate closely with architects business analysts and client SMEs to gather requirements and propose scalable technical solutions.
- Develop comprehensive technical documentation runbooks deployment guides and support materials.
- Provide technical guidance and mentorship to junior developers ensuring adherence to architectural standards and coding best practices.
- Participate in deployment planning cutover activities and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.
Requirements:
- Proven experience as a ServiceNow developer with strong knowledge of SPM CMDBmodules.
- Extensive experience designing configuring and customizing ServiceNow applications.
- Strong scripting and automation skills (JavaScript REST APIs SOAP etc.)
- Experience with integrations involving third-party systems such as cloud services and enterprise applications.
- Knowledge of CSDM standards and best practices for configuration management.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with ability to collaborate across technical and business teams.
- ServiceNow certifications (e.g. Certified Application Developer Certified Implementation Specialist or other relevant certifications) are highly desirable.
Preferred but not required:
- Experience with cloud platforms (AWS Azure Google Cloud) integration.
- Familiarity with ServiceNows Orchestration and automation capabilities.
- Knowledge of enterprise architecture and ITSM best practices.