Project CoordinatorSpecialist-I (Customer Experience Associate – Social Team) 29498

ExcelGens, Inc.

Job Location:

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Title: Project Coordinator/Specialist-I

(Customer Experience Associate Social Team)

Location: Remote (EST)

Customer Experience Associate Social Team About the Role

We are seeking a detail-oriented Customer Experience Associate to support the Social team in enhancing the in-app customer experience. This role will contribute to various initiatives tied to a Creator Program and emerging social commerce efforts.

The ideal candidate thrives in a fast-paced environment can manage multiple workflows simultaneously and maintains a high standard of accuracy and quality. An interest in the creator economy short-form video content (e.g. TikTok Reels) or community management is a strong plus.

Key Responsibilities

1. Application Review

Evaluate creator applications profiles and portfolios to ensure alignment with brand voice and community standards.

2. Creator Relations & Support

Serve as the primary point of contact for program participants.
Manage team inbox communications providing timely and professional responses related to onboarding technical support and program updates.

3. Content Quality Assurance

Moderate and review video submissions to ensure compliance with community guidelines and quality benchmarks.
Maintain consistency in content standards and brand alignment.

4. Strategic Sourcing & Lead Generation

Identify and source high-potential creators through targeted lead generation efforts.
Build and maintain creator pipelines to support program growth and social commerce initiatives.

5. Feedback & Process Improvement

Track trends recurring issues and insights from moderation and creator interactions.
Partner with the team to recommend and implement process improvements.

6. Cross-Functional Support

Assist with additional Social team initiatives and emerging projects as needed.
Ensure all assigned tasks are completed accurately and within established timelines.

Basic Qualifications

High School Diploma or equivalent required; Bachelors Degree preferred
1 3 years of experience in customer relationship management social media management or content moderation preferred
Proficiency with tools such as Google Sheets Slack and Gmail

Preferred Skills & Attributes

Strong attention to detail with a focus on delivering high-quality work
Excellent written and verbal communication skills
Ability to manage multiple tasks and meet deadlines in a dynamic environment
Comfortable working with repetitive processes while continuously improving output quality
Familiarity with short-form video platforms and understanding of engaging content trends
Interest in food content creation or the creator economy

Working Hours

Must be available to work East Coast hours

Job Description: Job Title: Project Coordinator/Specialist-I (Customer Experience Associate Social Team) Location: Remote (EST) Customer Experience Associate Social Team About the Role We are seeking a detail-oriented Customer Experience Associate to support the Social team in enhanci...