Temporary Order Management Support Coordinator (Americas)

The Temporary Americas Order Management Support Coordinator supports the Order Management organization by managing the intake and routing of requests that enter the Americas Order Management Support Queue.

This role focuses on reviewing incoming cases ensuring requests are categorized correctly and assigning them to the appropriate internal teams. By centralizing case triage and routing the position allows the Order Management team to focus on core operational work such as order processing and customer support.

This is a high-volume coordination role that requires strong attention to detail sound judgment and the ability to follow defined processes while working efficiently.

Key Responsibilities

• Monitor the Americas Order Management Support Queue in Salesforce and review incoming requests throughout the day
• Categorize and route cases to the appropriate internal teams or queues based on established guidelines
• Ensure basic case data quality including correct categorization and required information before assignment
• Maintain queue accuracy by identifying and correcting misrouted or incomplete cases when appropriate
• Ensure incoming requests are reviewed and assigned quickly so operational teams can act on them efficiently
• Provide occasional basic phone coverage helping direct inquiries to the appropriate team or process when needed
• Communicate with internal teams via Microsoft Teams and Outlook when clarification is needed for routing decisions
• Follow documented operational processes and escalate unclear or unusual requests when necessary

Qualifications

• Entry-level candidates are welcome; attitude reliability and willingness to learn are more important than prior experience
• Background in customer service call center operations administrative support or operations coordination is helpful but not required
• Strong attention to detail and ability to follow structured processes
• Comfortable working in a fast-paced high-volume environment
• Strong organizational skills and ability to manage multiple incoming requests simultaneously
• Clear written communication skills

Systems Used

This role will primarily work in the following tools:

• Salesforce (case management and routing)
• Microsoft Teams
• Microsoft Outlook

Additional Information

• This is a temporary role (2-3 months) intended to support the Americas Order Management team during a period of elevated workload and staffing transition.
• The position is fully in person in Lake Oswego Oregon.
• Training will be provided on internal systems and processes.
  

What Success Looks Like

Success in this role means ensuring requests entering the Americas Order Management Support Queue are reviewed quickly categorized correctly and routed to the right teams so that the Order Management organization can operate efficiently without unnecessary administrative delays.