WFM Administrator , WISE
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative self-help tools and provide solutions to help our partners better serve their customers.
We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and addition the WFM System Admin will partner closely with other teams to deliver mission critical initiatives while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving attention to detail and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles permissions and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
- Works with internal IT support teams and vendor technical support as needed.
- Provide on-call which will require working on some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working with customers with a passion for delivering exceptional service or experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience in a training role including technical training or a mix of training performance management and coaching/mentoring or experience in process training
- 2 years experience in a Workforce Management Administrator position or 3 years of relevant WFM user experience (Forecasting Scheduling Real Time Management) required
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience leading and influencing your team or organization or experience managing teams
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Experience with data analysis and basic Excel skills
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience working in a fast paced quickly changing or international environment
- Experience with automatic contact routing VoIP and any contact center case management tools
- 3 years experience in a Workforce Management Administrator position or 4 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and addition the WFM System Admin will partner closely with other teams to deliver mission critical initiatives while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving attention to detail and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles permissions and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
- Works with internal IT support teams and vendor technical support as needed.
- Provide on-call which will require working on some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
- 2 years of program or project management experience
- 2 years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working with customers with a passion for delivering exceptional service or experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience in a training role including technical training or a mix of training performance management and coaching/mentoring or experience in process training
- 2 years experience in a Workforce Management Administrator position or 3 years of relevant WFM user experience (Forecasting Scheduling Real Time Management) required
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience leading and influencing your team or organization or experience managing teams
- Experience in written and spoken English and an ability to compose grammatically correct concise and accurate written responses
- Experience with data analysis and basic Excel skills
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience working in a fast paced quickly changing or international environment
- Experience with automatic contact routing VoIP and any contact center case management tools
- 3 years experience in a Workforce Management Administrator position or 4 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
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