Senior Team Lead- Onboarding

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Mission:

Act as a key liaison between employees associates clients and vendors by managing end-to-end onboarding operations ensuring service excellence compliance and adherence to SLAs.

Key Responsibilities:

Manage onboarding operations across Pan India ensuring SLA and timeline adherence

Lead coach and mentor team members; drive performance and productivity

Partner with Account Managers/Business team to resolve escalations and ensure high customer satisfaction

Coordinate end-to-end onboarding including documentation Offer Process and system updates

Ensure compliance with client requirements statutory norms and audit readiness

Maintain documentation and support audits

Manage vendor relationships and service delivery

Track validate and submit invoices with finance teams

Oversee QC team for data accuracy and compliance

Supervise ID card issuance process

Key Relationships:

Internal: Operations Recruitment Finance QC ID Card Teams

External: Clients Associates Vendors

Success Indicators:

Accurate onboarding SLA adherence client satisfaction compliance and vendor performance

Requirements:

Education: Bachelors Degree (Mandatory) or above.

Experience: 510 years in Onboarding Vendor Management Client Relationship and Operations

Skills: Advanced Excel (Expert) Statutory Compliance (Intermediate) Vendor & Invoice Management.

Core Competencies:

Results Driven Customer Focus Problem Solving Communication Leadership Adaptability

Language:

English Hindi & Local Language

Required Experience:

Senior IC

Mission:Act as a key liaison between employees associates clients and vendors by managing end-to-end onboarding operations ensuring service excellence compliance and adherence to SLAs.Key Responsibilities: Manage onboarding operations across Pan India ensuring SLA and timeline adherence Lead coach a...