Senior Business Analyst, Salesforce (Midshift)

Senior Business Analyst Salesforce is responsible for supporting the reporting and analytics function of Business Development Lead Management and the Marketing team.

Your main area of focus will be to manage the database source for the all users and in building a complete picture of all activities within the CRM ensuring our CRM (Salesforce) is the one-version of the truth for all data across BD and Marketing. A clean CRM with good data will help to reach our companys revenue goals.

Responsibilities

• Partner with BDE ISRs and Lead management for activities to ensure accuracy of data in AGS 360.
• Develop and maintain strong relationships with BD Team within assigned region by being tightly aligned with the target accounts activity and goals.
• Assist in database mining Accounts management and database clean ups.
• Assist and guide Lead gen associates in gathering requested data intelligence and relevant information as exported from the SF database.
• Assist in report and dashboard creations exports and imports requests from stakeholders for relative BD Marketing or Lead Management consumption.
• Monitor and report on data quality finding ways to improve this through clear data definitions process definitions and guidelines.
• Work with stakeholders to gather detailed requests for improvements or changes to the systems
• Partner with relevant stakeholders such as the AGS 360 Admin team and BD Specialist for platform related innovations enhancements and projects.
• Support inbound lead management activities when required.
• Manage Employee Access in Salesforce such as New user account creation deactivation re-allocation assigning access levels etc.
• Partner with BDE and ISRs for activities related to tools usage and management.
• Assist in Salesforce Dashboard management clean ups reviews and other reporting tasks as needed.
• Managing Salesforce database by Creating/Updating/Deleting/Merging Salesforce records
• Create automations in Salesforce via Process Builder/Workflow/Flow
• Manage 3rd party integrations such as Tableau CRM Hubspot D&B Hoovers
• Create validation rules and layouts inside Salesforce.
• Create automations process improvement processes and innovations within SF to improve business processing and improve user experience.
• Manage action and status assigned tickets and requests by stakeholders in a timely manner.
• Monitor Salesforce new functionality releases which would be beneficial to the company.
• Meet with stakeholders to gather requirements and propose an optimal solution using Salesforce.
• Create and manage email alerts either via condition or frequency.
• Troubleshoot issues in Salesforce such as Automation failures user issues or within capability troubleshooting.
• Assist AGS360 Salesforce team Marketing team Business Development team Lead Management team with within scope ad hoc tasks such as DB builds report setup upload and exports modification and basic new user trainings.
• Performs other related duties and tasks defined by the team on a case-to-case basis (within scope)

Qualifications :

• Commitment to providing excellent customer service.
• Detail-oriented self-disciplined with strong time management and organisational skills.
• Creative and analytical thinker with strong problem-solving skills with a can do attitude.
• Excellent project management skills.
• Demonstrated ability to meet deadlines and handle and prioritise simultaneous requests.
• Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organisation and develop strong relationships with all relevant stakeholders.
• Ability to work in a fast-paced environment with a focus on generating results.
• Technical knowledge of platform automation with CRM systems integrations such as HubSpot D&B Hovers etc.
• Ability to quickly master new technology.
• Good understanding of data management and privacy globally.
• Working knowledge of Microsoft Office suite (Outlook Excel PowerPoint and Word).
• An inquisitive mind with the ability to self-skill seek out best practise and solutions through engagement with the Salesforce and HubSpot community and knowledge base.
• Decisive and ability to think outside the box.
• Ability to perform independently in addition to collaborating within a team environment.
• Must have basic understanding of processes involved in Business Development RPO and MSP and supporting technologies.
• Working knowledge on CRM coding basic developer ability innovation and audit preferred.
• Must be amenable with midshift schedule and hybrid work setup (office is based in Ortigas Pasig area)

Additional Information :

As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.

See what its like to work at AGS by searching #LifeAtAGS on any social network.

Remote Work :

No

Employment Type :

Full-time