Night auditor
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Job Location:
Southampton - UK
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role you will:
- Provide exceptional service during check-in check-out and throughout the guest stay.
- Ensure procedures are followed in relation to guest confidentiality and safety.
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotels financial data and the ease in shift changes.
- Checking and balancing the days takings from the hotels outlets.
- Ensuring accurate charges to our guests rooms.
- Ensuring the safety and security of our guests.
- Completing the night audit process reconciliation & excel reporting.
- Prepare reports to reflect the trading result of the property on a daily weekly and monthly basis.
- Prepare light room service meals for guests from our Late Night Menu.
- Control after-hours access to the property.
Qualifications :
If this role interests you and you can demonstrate that you have:
- A true desire to work with people and create human connections.
- A professional appearance and demeanor that will represent our brand well.
- Have a curious mindset to be able to spot tiny frustrations seemingly insignificant needs and the times that service could be even better for our guests..
- Previous experience with a property management system. Preferably Opera.
- Exceptional customer service skills communication and time management skills.
- A friendly and outgoing personality.
- Proven ability to work unsupervised.
- A willingness to use initiative and strong problem solving skills.
- Strong analytical skills with a high level of computer literacy and accuracy
- Ability to work late night shifts 11pm 7am.
- Be reliable and flexible with the ability to work all shifts including nights and weekends.
Additional Information :
Salary 13.08 per hour
- Company Events - Team appreciation lunch
- Discounted hotel nights plus 30% off Food and Beverages (subject to individual outlets)
- High street discounts with your Heartist card
- Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
- Team member referrals program
- Personnel development - In house training
- Free on-site parking
- Free meals on duty
- Monthly Duck awards
- Free uniform
- Company Pension
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
