Forward Deployed Engineer (FDE) Moveworks

What you get to do in this role: 

As a Forward Deployed Engineer (FDE) at Moveworks ServiceNow youll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical high-leverage technical individual that operates at the intersection of Customer Success Product Management and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success allowing you to not only deploy capabilities in the current product but also directly influence the products evolution by ensuring that learnings are folded back into our core platform.

Core Responsibilities & Impact:

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock Solution Design/Architecture Building Tuning and launch.
• Custom Solution Design: Architect design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative secure and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customers Agentic AI roadmap.

About You:

You are a technical generalist & a do-er with a deep intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic high-growth environment where you can both build and lead.

• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: what happens under the hood and why is this done that way
• Technical Mastery: Strong grasp of API based systems integration LLM-based systems design including prompt engineering context engineering and data modeling.
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
• Reusability: You share what works with the broader team and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams solution proposals product documentation SOWs) as well as engaging presentations and demos tailored to the technical and business awareness of the audience.
• Strategic Guidance & Influence: Serve as a trusted advisor to customers providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions as well as upskilling customer teams to leverage the product independently.
• Entrepreneurial Drive / Grit: You aspire to a high-growth career path actively seeking to gain maximum exposure and learning across engineering product and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
• Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications :

To be successful in this role you have:

• 5 years of experience in a technical role such as a Forward Deployed Engineer Solutions Engineer Customer Success Engineer Solutions Architect Consulting Engineer or Software Engineer.
• Proven ability to operate across multiple business functions or technical domains demonstrating adaptability quick-to-learn and broad technical skills.
• Demonstrable experience designing building and launching full-stack workflows and automations leveraging REST APIs iPaaS automation (Workato Azure Functions AWS Lambdas ServiceNow Flow Designer) or generic scripting (e.g. Python JavaScript Golang etc.).
• You possess a bachelors degree or higher in Computer Science or a related field.
• You are willing to travel up to 25% of the time.

Preferred Qualifications:

• Familiarity with enterprise platforms (e.g. ServiceNow Jira Service Desk Zendesk Workday Okta etc.) is a plus.
• You have familiarity with Linux and Windows environments and using the command line.
• You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects.
• You stay current with the latest AI tools and frameworks and think about how to apply them thoughtfully to work smarter and build reliable scalable solutions.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time