Assistant Housekeeping Manager

As a key member of the housekeeping leadership team youll assist the Executive Housekeeper in managing all aspects of the department ensuring the highest standards of cleanliness and comfort across guest rooms public areas and back-of-house spaces. This is your opportunity to contribute to a professional and cost-effective operation while growing your career with one of the worlds leading hotel brands.

Responsibilities:

• Supervise daily housekeeping operations ensuring all guest rooms and public areas meet brand standards.

• Implement and maintain Accors housekeeping systems procedures and productivity benchmarks.

• Address guest inquiries and complaints efficiently and professionally informing relevant management as needed.

• Coordinate with the hotels laundry provider to uphold high-quality laundering and service standards.

• Oversee and maintain proper use and servicing of housekeeping equipment.

• Step in to lead the department during the Executive Housekeepers absence.

• Support continuous improvement initiatives to enhance service quality revenue and operational efficiency.

• Flexibility to work various shifts including evenings weekends and holidays.

• Salary NZD $67000 - NZD $70000 per annum

Qualifications :

• Minimum 2 years experience in a supervisory role or housekeeping manager role in smaller property within hotel housekeeping.

• Strong organizational and leadership skills.

• Excellent attention to detail and a commitment to maintaining high standards.

• Ability to handle guest concerns with tact and professionalism.

• Knowledge of housekeeping equipment inventory systems and laundry operations.

• A proactive and hands-on approach to team management and training.

Additional Information :

Why work for Novotel Queenstown

• Staff meals provided while on shift

• Uniforms washed and laundered daily.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!

• Work Your Way - Flexibility to ensure a work life balance!

• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide

• Accors refer-a-friend bonus

• Accors Parental Leave Scheme

• Access to our Employee Assistance Program

• Full Time 40 hours per week

• Place of Employment will be Novotel Queenstown Lakeside

  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time