Director of Operations

Are you the type of person who sees operational chaos and immediately starts mapping out systems to fix it

Can you step into a growing law firm quickly understand the owners vision and turn that vision into real operational execution

Do you take ownership of outcomes treating the business as if it were your own protecting resources holding teams accountable and improving systems every day

Are you someone who doesnt wait to be told what to do but instead identifies problems proposes solutions and executes them

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

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At Lopez Law Group a law firm based in St. Petersburg Florida dedicated to the practice areas of Commercial Real Estate Residential Real Estate Real Estate Closings Landlord/Tenant Disputes Probate Family Law and Personal Injury among others we are committed to delivering exceptional legal representation and an unmatched client experience.

Our mission is to fight for our clients with integrity intensity and heart while building a firm that operates with disciplined systems strong accountability and a culture of ownership.

As our Director of Operations you will function as the operational executor of the firm owners vision. This role is responsible for translating strategy into operational systems driving accountability across the team improving processes and ensuring the firm runs with discipline efficiency and a red-carpet client experience.

This is not a traditional administrative office manager role. We are looking for a true operational leader who can step in assess the firms operations identify bottlenecks build systems and drive measurable improvements across the organization.

What Youll Do:

Operational Leadership:

• Take ownership of the firms day-to-day operational performance. Assess existing workflows identify operational gaps and implement systems that improve efficiency accountability and consistency across the firm.
• Oversee operational use of PracticePanther and other firm systems ensuring workflows case tracking and reporting processes are implemented consistently across the team.

Process Design & Improvement:

• Establish operational processes that ensure accurate time tracking case workflow management and task accountability across the firm.
• Lead implementation of new technologies AI utilization and operational tools that improve firm efficiency case management and client experience.
• Evaluate the firms operational value chain from intake through case completion and design systems workflows and procedures that improve productivity reduce friction and ensure consistent service delivery.

Team Accountability & Performance:

• Establish and manage role-based performance metrics across the firm. Maintain KPI dashboards enforce accountability standards and ensure team members are operating in alignment with firm expectations and performance benchmarks.

Client Experience Oversight:

• Ensure the firm consistently delivers a red-carpet client experience by implementing systems that support proactive communication responsiveness and measurable client satisfaction.

Financial Stewardship:

• Serve as a steward of the firms financial resources by overseeing operational spending evaluating vendors and service providers monitoring operational costs and ensuring firm resources are used responsibly.

Culture & Professional Standards:

• Help build and maintain a culture rooted in accountability professionalism and ownership. Address internal issues proactively reinforce firm operating standards and ensure the team operates with mutual respect and discipline.

Operational Infrastructure Development:

• Evaluate and improve internal operational tools including intake platforms such as Lead Docket and assess potential improvements or replacements that better support the firms growth and client intake process.
• Develop and implement foundational operational systems including onboarding programs workflow documentation task management systems and operational reporting structures.

Leadership Support:

• Act as a strategic operational partner to the firm owner by implementing initiatives solving operational challenges and ensuring the firms vision is translated into consistent execution across the organization.

What Were Looking For:

Experience:

• 7 years of experience in operations management business operations leadership or a similar role in a law firm of at least 15 team members.
• Experience working within legal case management systems such as PracticePanther or similar and Lead Docket or similar with the ability to manage tasks deadlines and case information accurately.

Operational Leadership:

• Demonstrated ability to step into complex operational environments assess challenges build systems and drive measurable operational improvements.

Ownership Mindset:

• A true self-starter who approaches the role as a steward of the business proactively identifying problems proposing solutions and executing without constant oversight.

Financial Awareness:

• Strong operational financial awareness with the ability to evaluate spending decisions vendor relationships and operational investments with the firms long-term interests in mind.

Accountability & Team Leadership:

• Comfortable holding team members accountable enforcing operational standards and maintaining professionalism while navigating complex team dynamics.

Strategic Tactical Thinking:

• Ability to balance high-level operational strategy with day-to-day execution. You can design systems while also ensuring they are implemented effectively.

Communication Skills:

• Clear direct communication style with the ability to address issues constructively and maintain strong professional relationships across the team.

Cultural Fit:

• Calm logical and solutions-oriented. You approach problems with discipline and objectivity rather than emotion focusing on practical solutions and measurable outcomes.

Why You Should Work Here:

• Comprehensive Benefits: Enjoy health insurance 401(k) matching up to 4% three weeks of PTO annually and more.
• Direct Impact & Ownership: This role works directly with the firm owner to help shape the firms operational infrastructure systems and long-term growth strategy. The Director of Operations will play a central role in building the operational engine that supports the firms continued expansion.
• Leadership Influence: As Director of Operations you will operate as a direct strategic partner to the firm owner helping translate vision into operational execution while shaping the systems workflows and culture that define the firms future.
  Real Operational Authority: This is a true operational leadership role not an administrative position. You will have the authority and responsibility to assess the firms operations implement systems improve workflows and drive meaningful organizational change.

Joining The Lopez Law Group means becoming an integral part of a firm that values precision professionalism and progress. As Director of Operations you will play a central role in shaping the systems culture and operational discipline that support the firms continued growth and client service standards. This is an opportunity to work directly alongside the firm owner helping translate vision into execution while building the operational foundation for the firms long-term success.