Butler, Caesars Tower Guest Services (Caesars New Orleans)
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Job Location:
New Orleans, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
The Butler position provides dignitary guests with the finest in food beverage personal butler/valet services and amenities.
Responsibilities
- Greets all dignitary guests and makes them feel welcome by seeing to their needs.
- Serves meals tea hor douvres cocktails and other food and beverage to Hotel guest rooms.
- Performs concierge duties.
- Assists dignitary guests in unpacking packing and the selection care and maintenance of their wardrobe.
- Coordinates appropriate wardrobe needs i.e. pressing dry cleaning and polishing shoes.
- Arranges for personal services such as haircutting and styling manicures massages etc.
- Remains immediately available during assigned shift to respond to guests needs and expectations.
- Arranges for the provision of special services on request such as birthday cakes special food or beverages etc.
- Maintains butlers pantry and all other assigned areas in a neat and serviceable condition.
- Reports any deficiencies to assigned supervisor and coordinates corrective action.
- Maintains the hospitality and clean professional appearance of the Hotel Lobby and guest sitting areas.
- Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting Smiles and Makes Eye Contact Demonstrates Upbeat and Positive Attitude Checks for Satisfaction Provides a Warm Farewell.
Qualifications
- Minimum two years experience in hospitality services such as butler/valet or equivalent.
- Literate and fluent in English. As well as the ability to read write and speak in English.
- Previous customer service experience required with an emphasis in the hospitality industry preferred.
- Must possess excellent oral written and communication skills.
- Must be able to get along well with co-workers and work as a team.
- PC literate with a minimum working knowledge of Microsofts Word and Excel required.
- Must be able to work any day of the week and any shift.
- Must present a well-groomed appearance.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Able to lift and carry serving trays weighing up to 25 lbs.
- Auditory range to include immediate environment.
- Visual field to include near and far distances.
- Mobility to move quickly and easily about Hotel and Restaurant areas.
- Ability to maintain composure under all situations including handling abusive guests in a positive manner.
- Ability to walk talk stand balance and work in a noisy environment.
- Manual dexterity including handling silverware dishware guest checks and pencils/pens.
- Ability to work as a team member and coordinate activities. Excellent communication skills.
- Ability to work in a smoke filled environment.
GAMING PERMIT:N/A
About Company
Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving ... View more
