Butler, Caesars Tower Guest Services (Caesars New Orleans)

The Butler position provides dignitary guests with the finest in food beverage personal butler/valet services and amenities.

• Greets all dignitary guests and makes them feel welcome by seeing to their needs.
• Serves meals tea hor douvres cocktails and other food and beverage to Hotel guest rooms.
• Performs concierge duties.
• Assists dignitary guests in unpacking packing and the selection care and maintenance of their wardrobe.
• Coordinates appropriate wardrobe needs i.e. pressing dry cleaning and polishing shoes.
• Arranges for personal services such as haircutting and styling manicures massages etc.
• Remains immediately available during assigned shift to respond to guests needs and expectations.
• Arranges for the provision of special services on request such as birthday cakes special food or beverages etc.
• Maintains butlers pantry and all other assigned areas in a neat and serviceable condition.
• Reports any deficiencies to assigned supervisor and coordinates corrective action.
• Maintains the hospitality and clean professional appearance of the Hotel Lobby and guest sitting areas.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting Smiles and Makes Eye Contact Demonstrates Upbeat and Positive Attitude Checks for Satisfaction Provides a Warm Farewell.

• Minimum two years experience in hospitality services such as butler/valet or equivalent.
• Literate and fluent in English. As well as the ability to read write and speak in English.
• Previous customer service experience required with an emphasis in the hospitality industry preferred.
• Must possess excellent oral written and communication skills.
• Must be able to get along well with co-workers and work as a team.
• PC literate with a minimum working knowledge of Microsofts Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Able to lift and carry serving trays weighing up to 25 lbs.
• Auditory range to include immediate environment.
• Visual field to include near and far distances.
• Mobility to move quickly and easily about Hotel and Restaurant areas.
• Ability to maintain composure under all situations including handling abusive guests in a positive manner.
• Ability to walk talk stand balance and work in a noisy environment.
• Manual dexterity including handling silverware dishware guest checks and pencils/pens.
• Ability to work as a team member and coordinate activities. Excellent communication skills.
• Ability to work in a smoke filled environment.

GAMING PERMIT:N/A