Information Technology Support Specialist

General Summary of Duties

To provide quality service to internal and external members/customers. To perform all job task functions assigned to the position.

Essential Job Functions

• Perform operational duties and troubleshoot problems with department equipment. Report errors abnormalities and out of balance conditions to supervisor immediately.
• Maintain functional knowledge of online systems and all software used in the department including the process to follow if the system goes down.
• Assist supervisor to ensure maximum efficiencies in department coordinate the flow of member traffic to ensure members are serviced in an efficient manner utilizing available staff; and maintaining and updating departmental policies/procedures and manuals. Maintain an update of department work status and ensure supervisor is updated on the same. Assist auditors/vendors/alarm technicians as required. Schedule/monitor lunch periods and breaks. Communicate management assignments and directives to employees as required.
• Perform job tasks outlined above using the following equipment: printers backup devices tape drives PCs phone lines networks.
• Assure all scheduled jobs are run according to established guidelines and procedures and all necessary document types are copied to the Imaging system.
• Perform remedial hardware maintenance on personal computers printers and any other repairs necessary to maintain maximum systems up time.
• Execute installation and testing of major personal computer components as assigned; execute removal repair and installation of computer equipment as assigned.
• Request changes to checklist as needed.
• Verify and oversee resources of the computer system are sufficient for scheduled processing to be completed as assigned.
• Assist in preparing IT schedules.
• Complete daily monthly quarterly and annual scheduling.
• Sort and deliver reports.
• Complete daily and monthly checklists.
• Monitor all computer equipment including peripherals.
• Assist and solve problems with hardware and software.
• Perform routine cleaning of IT equipment.
• Carry laptop and cell phone as needed.
• Perform other job-related duties as assigned.

The list of essential job functions is not limited. It may be supplemented as necessary from time to time.

Workplace Expectations

• Ensure prompt and courteous service is provided to all internal and external members/customers.
• Conduct work in a safe and healthful manner.
• Maintain thorough knowledge and understanding of credit union policies and procedures that are necessary for performing your job.
• Perform as part of a team and assist other employees and other departments as needed.
• Place documents that need to be shredded in the proper area for shredding.
• Maintain knowledge of and follow the established process for key control security and the security of all codes and procedures related to office security. Open and close office by disarming and arming alarms as established procedures require.
• Maintain total working knowledge of department. Complete necessary logs.
• Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties including but not limited to Negotiable Instrument Reference & Guidelines NACHA BSA and OFAC.

Standards

Perform all job tasks/functions as assigned and/or directed; according to policy procedures and standards; always use Service/Sales plus skills; meet all cross-sell and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion.

Core Competencies

Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written oral blueprint or schedule form.

Math: add subtract multiply and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio rate and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units.

Language read a variety of books and magazines. Write reports and essays with proper format punctuation spelling and grammar using all parts of speech. Speak before an audience with poise voice control and confidence using correct English and well-modulated voice.

Position Specific Competencies

Must have good keyboard skills.

Must have good numerical clerical and communication skills.

Must have good customer service skills and cross-selling ability.

Must have the ability to work effectively with management and other staff.

Must have the ability to deal effectively with people and promote a team environment.

Minimum Qualifications

• Education: Two years of college education with computer science classes or equivalent training.
• Experience: Minimum one year of information technology experience.
• Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to sit use hands fingers talk or hear. The employee is frequently required to sit stand and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.