Spare Parts Representative

Join a Global Leader in Commercial Mowing Innovation

Trimax Mowing Systems is a rapidly growing globally recognized leader in commercial mowing equipment. For over 40 years weve proudly designed manufactured and distributed world-class mowing systems built on innovation reliability and exceptional performance. With operations across New Zealand Australia the UK Europe and the USA our commitment to excellence and a customer-first approach have made Trimax a trusted name worldwide.

Our Culture:

At Trimax our culture is the foundation of our success defined by:

• Focus on Customer Success: Our growth is based on mutual success. When our customers succeed we succeed.
• One Team: We cultivate a diverse global team who win and lose together.
• Be Curious and Humble: We are open minded and low ego.
• Committed to Safety: We safeguard the well-being of our team our customers and the public.
• Be Bold & Take Action: We are hungry for success move quickly and we are not afraid to make mistakes.
• Find a Better Way: A culture of innovation and continuous improvement in product process and ourselves.

As we continue to grow our aftersales capabilities were looking for a Spare Parts Representative to join the team ensuring customers experienceand support goes beyond just selling.

Your Role

Handle customer and dealer enquiries over various platforms with courtesy efficiency and with product knowledge.

Key Responsibilities

• Customer Service & Enquires: Respond to customer enquiries across phone email and online platforms providing accurate advice on parts compatibility and availability while assisting with troubleshooting and identifying the correct components.
• Parts Identification & Sales: Interpret parts manuals and diagrams to recommend suitable components prepare and process quotes and sales orders.
• Order Processing & Logistics: Manage and process orders within ERP systems coordinating picking packing and dispatch while tracking shipments updating customers and ensuring timely fulfilment of backorders.
• Inventory & Stock Control: Monitor stock levels support stocktakes to maintain inventory accuracy and liaise with team lead to ensure timely replenishment of parts.
• Relationship Management: Build and maintain strong relationships with dealers customers and internal teams.

About You

• Proven experience in Spare Parts or Customer Service roles.
• Experience with ERP CRM systems and interpreting parts drawings.
• Excellent collaboration communication and problem-solving skills.
• A proactive detail-oriented mindset and a passion for continual improvement.
• Experience in manufacturing parts or mechanical industries will be an advantage.

Why Trimax

At Trimax we dont just build mowers we build lasting partnerships and pride ourselves on engineering excellence. Youll be joining a dynamic supportive global team where innovation collaboration and personal growth are encouraged.

This is a full-time role based in our Tauranga office with opportunities to work closely with and array of teams to make a difference for our customers.

Ready to Apply

If youre ready to bring your skills and experience to a hands-on globally connected business we would love to hear from you. Join Trimax and help shape the future send us your C.V. and a cover letter explaining why youd be great for the role.

Applications will be reviewed as they are received.

ALL applicants must be eligible to work in New Zealand.

Required Experience:

Manager