Client Success Manager – 1
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Job Summary
Description
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theresreally onlyone: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC onTwitter @Zones andLinkedIn and Facebook.
Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem empathize and provide a solution at the earliest. To ensure user queries or issues are captured validated and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What youll do as the(Client Success Manager)
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.
- Process quotes and orders in a timely and accurate manner ensuring adherence to internal policies and procedures.
- Continuously monitor open orders and expedite when necessary to meet client expectations.
- Provide comprehensive and timely communication to clients and internal sales team addressing inquiries and providing status updates on orders quotes and inventory.
- Generate impactful reports for clients or sales management providing insights and recommendations based on sales and account data if required
- Monitor and coordinate inventory management activities ensuring adequate stock levels and timely depletion of run-rate inventory.
- Meet or exceed client/contract Service Level Agreements (SLAs) consistently delivering high-quality service and meeting client expectations.
- Assume fullaccount responsibilitiesin the absence of the Account Manager ensuring uninterrupted client support and continued communication.
- Manage tasks efficiently and effectively handle email communication via designated mailboxes.
- Facilitate returns and manage them to closure ensuring appropriate resolution and customer satisfaction.
- Maintain client pricing programs ensuring consistent and accurate pricing across all accounts.
- Proactively identify and escalate any issues or concerns to leadership providing all relevant details and suggesting corrective actions.
Whatyou willbring to the team:
- Exposure Medium to large scale projects
- Experience Minimum3years
- Proficient in using sales management software CRMs and other relevant tools.
- Ability to thrive in a fast-paced dynamic work environment.
- Previous experience in B2B sales account management or customer service roles.
Zones offers a comprehensive Benefits package.
While were committed to providing top-tier solutions were just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for thevaluethey bring into our business. Our team members enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life flexible leave policy to balance their work life.
At Zones work is more than a job its anexciting careersimmersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
