General Support Administrator
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Duties & Responsibilities
Travel & Expense (T&E) Main Accountabilities
Transaction Processing
- Process employee travel bookings expense reports and reimbursements accurately and within SLA timelines.
- Handle routine inquiries and provide first-level support for T&E processes.
Policy Compliance
- Ensure adherence to ABB T&E policies for all travel bookings and expense claims.
- Identify policy violations or exceptions and escalate to senior team members when necessary.
Data Management
- Maintain accurate T&E records in SAP Concur and related systems.
- Conduct data entry validation and updates to ensure integrity of T&E information.
Customer Service
- Respond to employees via email phone or ServiceNow regarding travel arrangements expense reporting and policy queries.
- Offer clear guidance to support a smooth employee experience.
Vendor Coordination
- Liaise with travel vendors hotels and service providers to resolve booking issues.
- Ensure service quality and timely resolution of supplier-related concerns.
Documentation
- Maintain organised filing systems for travel and expense documents.
- Prepare routine and ad-hoc T&E reports as required by management.
Process Support
- Assist with routine audits of expense reports to ensure compliance and accuracy.
- Support month-end and year-end close activities related to T&E processing.
Continuous Learning
- Participate in ongoing training to build knowledge of T&E systems processes and policies.
- Stay updated on best practices and system enhancements.
Purchase Requisition (PR) Creation
- Create PRs on behalf of requesters with accurate descriptions pricing MDF (Material Description Framework) and supplier information.
- Ensure all required supporting documents (quotes SOWs approvals) are complete.
- Adhere to procurement policies and category governance.
Invoice Verification & Processing
- Match invoices against Purchase Orders and Service Entry Sheets.
- Check pricing quantities tax details and PO alignment.
- Identify discrepancies and engage requesters buyers or vendors to resolve issues promptly.
Service Entry Sheet (SES) Creation
- Generate SES for service POs upon requester confirmation of work completion.
- Ensure correct cost coding and contract alignment.
- Submit SES for approval and follow up to prevent processing delays.
ReadSoft Invoice Capture & Workflow
- Process supplier invoices through ReadSoft or similar OCR/AP systems
- Validate data accuracy correct extraction errors and ensure proper workflow routing.
- Manage and resolve system exceptions escalating where needed.
Stakeholder & Supplier Follow-Up
- Engage internal stakeholders to obtain approvals missing documentation or confirmations.
- Follow up with suppliers on outstanding invoices or missing information.
- Monitor invoice aging and assist in preventing overdue payments or supplier escalations.
Required Experience:
Unclear Seniority
Key Skills
About Company
Tsebo provides Integrated Workplace Management Solutions, helping clients across industries create safe, efficient, and innovative environments. Visit now.
