Customer Success Specialist (German)

As a Customer Success Specialist your job is to make sure we are meeting and/or exceeding customers expectations with our products and solutions. You will develop an in-depth understanding of our Fluke Premium Care Key Account customers and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.

You will help craft the Flukes customer success strategy by building strong relationships with Flukecustomers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.

Responsabilities:

• Establish a trusted advisor relationship with FPC customers that works to ensure we are meeting and/or exceeding their expectations.
• Leverage relationship with key accounts developing success plan that outline their critical success and growth factors which include; Increasing adoption ensuring retention and growing revenue.
• Work with all levels of the organization internally and partners externally
• Perform other related duties as assigned.
• Collaborate problem solve and/or strategize with your team.

Our Customer Success team is very dynamic and international. We pride ourselves on having an open honest fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team.

Experience:

• Bachelor Degree ( Business field preferred)
• Min. 1 year experience in a business to business (B2B) environment in the professional industry
• Strong working knowledge of Microsoft Word Excel Teams and Outlook.
• Previous experience with CRM (Dynamics CRM Sales Force..)

Personal Skills

• Required primary language skills: Fluency in German and English
• Exceptional interpersonal communication and writing skills are required to interact with customers other employees and management; requires the ability to anticipate and solve problems.
  • Ability to communicate technical information to understand customers needs
• Demonstrated ability to work independently with reasonable and personal organization are essential
• Demonstrate both personal integrity and the ability to exercise good judgment.
• Passionate about using analytical skills to identify problems find solutions and improve relationships
• Energy and drive with the ability to adjust in a fast-paced environment.

Why you should join Fluke

• Work in an entrepreneurial environment that is team-centered customer focused quality focused and growth oriented
• Grow within the department as well as other departments! Fluke pushes you to develop into what youwant to develop personally and professionally.
• Hybrid work policy
• International environment in a great location in Eindhoven.