Quick Lane Service Manger

Harrison, MS - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Quick Lane Service Manager oversees the daily operations of the Quick Lane service department ensuring efficient workflow excellent customer service and achievement of sales and performance goals. This role is responsible for managing staff maintaining service quality and ensuring a positive experience for customers receiving maintenance services such as oil changes tire rotations brakes and other light repairs.

Key Responsibilities

Manage day-to-day operations of the Quick Lane service department.
Lead coach and schedule Quick Lane advisors and technicians.
Ensure fast accurate and high-quality service for all customers.
Monitor workflow and adjust staffing to maintain efficient turnaround times.
Maintain strong customer satisfaction by addressing concerns and resolving issues promptly.
Track and manage department performance including sales labor hours and productivity.
Ensure proper documentation of services and accurate repair orders.
Maintain inventory of tires parts and shop supplies.
Ensure compliance with safety policies and dealership procedures.
Collaborate with the main service department to optimize shop capacity and customer flow.

Qualifications

Previous automotive service management or advisor experience preferred.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Knowledge of automotive maintenance services and repair processes.
Ability to work in a fast-paced environment and manage multiple priorities.
Experience with dealership management systems (DMS) or service software is a plus.

Skills

Team leadership and coaching
Customer relationship management
Operational efficiency and scheduling
Problem-solving and conflict resolution
Sales and performance tracking

Benefits

Complete Health Insurance
401K with Percentage Match
Paid Time Off
Employee Purchase Plan
Modern Equipment and Programs

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications merit and business need.

Position SummaryThe Quick Lane Service Manager oversees the daily operations of the Quick Lane service department ensuring efficient workflow excellent customer service and achievement of sales and performance goals. This role is responsible for managing staff maintaining service quality and ensurin...

Position Summary

Key Responsibilities

Manage day-to-day operations of the Quick Lane service department.
Lead coach and schedule Quick Lane advisors and technicians.
Ensure fast accurate and high-quality service for all customers.
Monitor workflow and adjust staffing to maintain efficient turnaround times.
Maintain strong customer satisfaction by addressing concerns and resolving issues promptly.
Track and manage department performance including sales labor hours and productivity.
Ensure proper documentation of services and accurate repair orders.
Maintain inventory of tires parts and shop supplies.
Ensure compliance with safety policies and dealership procedures.
Collaborate with the main service department to optimize shop capacity and customer flow.

Qualifications

Previous automotive service management or advisor experience preferred.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Knowledge of automotive maintenance services and repair processes.
Ability to work in a fast-paced environment and manage multiple priorities.
Experience with dealership management systems (DMS) or service software is a plus.

Skills

Team leadership and coaching
Customer relationship management
Operational efficiency and scheduling
Problem-solving and conflict resolution
Sales and performance tracking

Benefits

Complete Health Insurance
401K with Percentage Match
Paid Time Off
Employee Purchase Plan
Modern Equipment and Programs

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications merit and business need.

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

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About Company

Cronin Ford

Cronin Ford is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employe...

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