Broadband Supervisor

Job Summary

The Broadband Supervisor is responsible for leading coaching and developing a team of Technicians to achieve performance quality and customer service goals aligned with our clients this role you will oversee a team of 1518 (or more as business expands) Fiber Technicians performing installation rearrangements removal and repair of fiber copper COAX and station inside wiring for our clients Broadband services.

This role also includes managing customer-premise installation repair and network equipment testing; addressing customer escalations; and partnering with crossâfunctional teams to ensure timely issue resolution. You may also lead serviceâimprovement initiatives as assigned.

Essential Functions

• Provide consistent coaching and leadership to technicians clearly communicating performance expectations.
• Mentor team members on evolving technical practices competitive trends and customer engagement skills.
• Conduct fair objective and timely performance evaluations.
• Assess technician performance through quality checks safety observations and field rideâalongs.
• Schedule workforce resources according to workload and analyze historical trends to adjust staffing needs.
• Monitor daily fiber operations and report crew activities and productivity to management.
• Develop and enforce attendance policies.
• Compile and approve weekly documentation including timesheets via Virtual ITC (VITC) and clientârequired reporting.
• Provide project support troubleshooting and workflow consultation on fiber initiatives.
• Deliver training as needed and verify technician understanding of installation and splicing procedures.
• Enforce OSHA safety regulations and ensure technicians follow all safety practices.
• Follow Workers Comp and damageâreporting processes as established by ITC management.
• Work flexible hours including extended days weekends and holidays as required.
• Serve in a 24/7 dutyâsupervisor rotation.
• Work at various locations throughout the city.
• Pass a preâemployment background check and drug/alcohol screening.
• Maintain a valid drivers license.

Key Competencies

• Strong criticalâthinking and problemâsolving skills
• Excellent planning and organizational capabilities
• Ability to make timely and effective decisions
• Effective conflictâmanagement skills
• Strong interpersonal and written communication abilities
• High adaptability initiative and analytical thinking
• Ability to delegate tasks and manage conflict professionally

Physical Demands

• Frequent standing walking sitting climbing balancing stooping kneeling crouching crawling and reaching.
• Regular use of hands for operating tools equipment and materials.
• Ability to smell hear and speak clearly for extended periods.
• Visual requirements include close distant color peripheral vision depth perception and focus adjustment.
• Must regularly lift push pull or carry up to 50 lbs. and occasionally up to 100 lbs.

Work Environment

• Frequent exposure to inclement weather conditions.
• Regular work near moving mechanical parts vibration and wet/humid environments.
• Occasional work at heights and exposure to fumes dust chemicals and electrical hazards.

Education & Experience

• AA degree in telecommunications construction management related field or equivalent experience.
• Minimum of five years of field experience.
• At least six months of recent handsâon Fiber Technology experience.
• Knowledge of supervisory principles techniques and tools.
• Strong understanding of Fiber and Broadband (DSL/Video) installation fiber splicing cable locating map/print reading and applicable electrical codes.
• Solid understanding of residential or commercial construction and communicationsâsystem installation.

Due to the nature of ITCs business its clients and other needs the employment relationship is and is intended to be At Will. This job description does not constitute an employment agreement between ITC and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by ITC as the needs of ITC and requirements of the job change.

Required Experience:

Manager