Connections Coordinator

ORGANIZATIONAL FOUNDATION

Mission

To provide recovery to women children veterans and families impacted by homelessness poverty addiction and mental health challenges.

Belief

Every person must have a loving relationship with God self and others.

Value

Every woman and child God sends through our doors.

Commitment

We work together to get the job done.

Truth

All things are possible

POSITION OVERVIEW

The mission of Mary Hall Freedom Village Inc. (MHFV) is to empower women children veterans and families to end the cycle of homelessness addiction and poverty.

Headquarters are in Sandy Springs GA and with seven facilities across metro Atlanta Mary Hall Freedom Village has been transforming the lives of participants in need for the last 26 years. We strive to break the cycle of homelessness addiction mental illness and poverty. If you believe in the empowerment of women children veterans and their families please consider the employment opportunity below.

The Connections Coordinator is responsible for managing outreach screenings admissions and referral coordination for all MHFV programs. This role ensures compliance with funding regulatory and organizational requirements while serving as a primary point of connection between participants treatment providers and community partners. The coordinator plays a critical role in assessing participant needs facilitating access to services and supporting continuity of care through a trauma-informed client-centered approach.

Essential Job Responsibilities

• Complete initial screenings for all MHFV programs in accordance with agency policies and funder requirements.
• Conduct comprehensive biopsychosocial assessments to determine eligibility clinical needs and appropriate program placement.
• Collect and document psychosocial history including substance use mental health medical housing legal vocational and family systems.
• Ensure the Connections Department operates in compliance with all funding sources and regulatory bodies (DBHDD CARF SAMHSA VA HUD etc.).
• Monitor electronic health records weekly to ensure accurate complete and timely documentation.
• Maintain working knowledge of MHFV connection and clinical policies; ensure adherence and assist with updates as needed.
• Conduct outreach activities and connect women to housing treatment peer support case management and wraparound services.
• Manage and maintain Memorandums of Understanding (MOUs) with collaborating partners.
  Identify and develop community resources to strengthen collaborative partnerships and service delivery.
• Track and document performance measures including agencies visited referrals received screenings completed and unduplicated enrollments.
  Conduct site visits to treatment providers and coordinate with wrap-around service agencies.
• Collaborate with clinical and program staff to support coordinated service planning and continuity of care.
• Ensure compliance with HIPAA 42 CFR Part 2 and all organizational policies and procedures.
• Participate in team meetings and contribute to continuous quality improvement of the admissions and connection process.
• Provide crisis intervention and immediate referrals when needed during screenings or assessments.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

MINIMUM QUALIFICATIONS.

• Bachelors degree in social work Counseling or Human Services with experience in a substance abuse treatment environment preferred. CARES/CPS certification is also acceptable.
• Tech savvy; Proficiency in Microsoft Office Suite and other relevant software.
• Excellent writing and communication skills
• Self-motivated detailed oriented and process driven collaborative and a team player
• Ability to follow detailed instructions
• Ability to handle sensitive and confidential information with discretion.
• Excellent organizational and time-management skills.
• Compassionate and empathetic approach to individuals seeking treatment.

REQUIRED SKILLS CAPABILITIES KNOWLEDGE

• Must have the ability to build solid professional relationships with key outreach and referral partners and collaborative partners.
• Self-starter that exudes a high-level of professionalism
• Ability to work in a very fast-paced environment and under strict deadlines.
• High functioning/ability to multitask and prioritize tasks according to importance.
• Outstanding organizational and time management skills; strong attention to detail
• Strong relationship building and stakeholder management skills
• Full-time position with occasional evening or weekend hours as needed.
• May require occasional travel for outreach or training purposes.

EMPLOYMENT REQUIREMENTS AND EXPECTATIONS

• Drug Testing
• 3- Year Motor Vehicle Report
• TB Test
• Background check
• Work performed in office environment
• Face mask worn in workplace when with others

COMPETENCIES

To perform the job successfully an individual should demonstrate the following competencies:

LEADERSHIP

• Vision Mission and Values - Provides clear direction around the vision for MHFV and within the department. Actions and behaviors reflect the mission and core values of Mary Hall Freedom Village including but not limited to being capable qualified and motivated to carry out job responsibilities and assignments.
• Development & Support - Recognizes and develops the skills and abilities of other employees. Plans and assigns work effectively and equitably to ensure that all team members are motivated and challenged with diverse work opportunities.
• Communication - Communicates clearly and concisely and consistently to the team and consistently. Conveys thoughts opinions and ideas effectively with others via written and verbal communication.
• Leadership - Visible with a positive presence in the department; readily available to assist as needed. Effectively accomplishes work through others inspires confidence provides clear direction communicates constructive feedback coaches and develops staff and resolves problems as they are identified.
• Teambuilding - Collaborates with team and other departments to promote a positive and supportive work environment to accomplish departmental and MHFV goals. Actively promotes creating a great place to work environment.
• Managing Conflict - Listens well diffuses conflict before it starts finds solutions to problems in a constructive manner handles difficult people.
• Problem Solving - Breaks down problems into smaller components can simplify and process complex issues can identify and understand root cause.

GENERAL PERFORMANCE

• Resource Management - Provides appropriate use of resources including company property supplies people and cost reductions.
• Quality of Work - Delivers quality work; takes ownership and accepts responsibility for work outcomes and makes suggestions to improve effectiveness and efficiency of work processes.
• Customer Service - Provides employees participants clients and the general public with appropriate service in a timely courteous and efficient manner.
• Time Management - Coordinates assigned tasks and activities to maximize the effectiveness of efforts. Prioritizes the order to do tasks and makes sure that they are done on schedule.
• Attendance - Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.
• Communication Skills - Understand and communicate effectively with others using a variety of contexts and formats which include writing speaking reading listening and interpersonal skills.
• Customer Service - Committed to increasing customer satisfaction sets proper customer expectations assumes responsibility for solving customer problems ensures commitments to customers are met.
• Integrity - Earns the trust and confidence of coworkers and customers through honest communication ethical behavior and professionalism in all interactions.
• Job Knowledge - Understands duties and responsibilities possesses necessary job knowledge and technical skills maintains job knowledge current.