Deployment and Support Engineer France

Rennes - France

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

Guided by a robust CSR policy we are committed to make the entertainment and video experience captivating greener accessible to everyone as well as promote our employees well-being and ethical business practices.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!

In order to support this plan we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact Join us on a mission to redefine excellence in EMEA - Northern Europe.

Main activities

Project Delivery:

Lead internal project kick-off meetings Factory integration and project delivery ensuring alignment across teams
Manage project deployment schedules optimizing efficiency
Identify project risks and develop comprehensive mitigation plans
Foster and maintain strong relationships with customers
Regularly report project progress to management proactively identify and address issues that could impact project success.

Customer Support:

Deliver multichannel (Phone e-mail chat and onsite) technical support to customers
Manage incidents from submission to resolution ensuring timely and effective solutions
Conduct in-depth analysis of technical issues reported by customers
Elaborate and replicate issues in test platforms to facilitate efficient problem resolution
Manage CRM (Jira) database: incident tracking and management
Validate new features patches and hot fixes with customers
Contribute to the continuous improvement of the support process.

Project Deployment:

Perform the Factory Acceptance Test
Verify interoperability between Ateme solutions and customer ecosystems
Deploy platforms in customer infrastructures
Generate comprehensive project and maintenance documentation
Prepare and deliver technical training sessions to key customers
Manage Site Acceptance Tests
Create and maintain technical notes for our product knowledge base
Contribute to the improvement of project deployment processes
Provide internal support to other teams particularly in pre-sales activities.

Experience Required

Engineering diploma in computer science or related technical fields
C2 level (native/bilingual) French and fluent English are required; any other languages are a plus
Mid to senior technical experience in customer support and deployment and/or R&D
Strong skills in Linux Administration
Good understanding of Networking (TCP/IP VLAN Multicast Wireshark)
Good technical skills in container virtualization (docker) Kubernetes and Cloud deployment solutions
Cultural Knowledge on video streaming protocols and digital video
Strong verbal and written communications skills with an ability to navigate and communicate at all levels
Good problem investigation and solving skills
Ability to work within a multi-cultural team and travel in different EMEA countries.

Location:

Rennes or Paris (Velizy-Villacoublay) France

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-engineering teams.Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and ...

If you have ever watched television or enjoyed a movie on your phone or tablet this experience was likely brought to you through an Ateme solution created by our award-engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery partnering with top content and service providers and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation we enable clients to deliver high-quality video experiences on any device boosting engagement and revenue.

At Ateme we prioritize innovation collaboration empowerment agility and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!

Main activities

Project Delivery:

Lead internal project kick-off meetings Factory integration and project delivery ensuring alignment across teams
Manage project deployment schedules optimizing efficiency
Identify project risks and develop comprehensive mitigation plans
Foster and maintain strong relationships with customers
Regularly report project progress to management proactively identify and address issues that could impact project success.

Customer Support:

Deliver multichannel (Phone e-mail chat and onsite) technical support to customers
Manage incidents from submission to resolution ensuring timely and effective solutions
Conduct in-depth analysis of technical issues reported by customers
Elaborate and replicate issues in test platforms to facilitate efficient problem resolution
Manage CRM (Jira) database: incident tracking and management
Validate new features patches and hot fixes with customers
Contribute to the continuous improvement of the support process.

Project Deployment:

Perform the Factory Acceptance Test
Verify interoperability between Ateme solutions and customer ecosystems
Deploy platforms in customer infrastructures
Generate comprehensive project and maintenance documentation
Prepare and deliver technical training sessions to key customers
Manage Site Acceptance Tests
Create and maintain technical notes for our product knowledge base
Contribute to the improvement of project deployment processes
Provide internal support to other teams particularly in pre-sales activities.

Experience Required

Engineering diploma in computer science or related technical fields
C2 level (native/bilingual) French and fluent English are required; any other languages are a plus
Mid to senior technical experience in customer support and deployment and/or R&D
Strong skills in Linux Administration
Good understanding of Networking (TCP/IP VLAN Multicast Wireshark)
Good technical skills in container virtualization (docker) Kubernetes and Cloud deployment solutions
Cultural Knowledge on video streaming protocols and digital video
Strong verbal and written communications skills with an ability to navigate and communicate at all levels
Good problem investigation and solving skills
Ability to work within a multi-cultural team and travel in different EMEA countries.

Location:

Rennes or Paris (Velizy-Villacoublay) France

EQUAL EMPLOYMENT OPPORTUNITY

Key Skills

Jenkins
Python
Active Directory
VMware
Engineering
Tcp/IP
Deskstops
OS
Windows
Database
Linux
Java
Troubleshoot
Technical Support

Apply Now

About Company

Ateme

Leader mondial des solutions de compression et de diffusion vidéo Ateme aide les fournisseurs de contenu les fournisseurs de services et les plateformes de streaming de premier plan à stimuler lengagement de leurs téléspectateurs et à réduire le taux de désabonnement.

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