Call Center Representative (72932)

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL) were more than just a medical practicewere a trusted part of the community. For generations families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion innovation and integrity.

With five convenient locationsLancaster Willow Street Manheim (at the Spooky Nook Sports Complex) Lebanon and EphrataOAL offers a dynamic and patient-centered work environment. Were proud to be consistently recognized for our cutting-edge technology advanced procedures and warm professional staff. Our team includes not only leading orthopedic physicians and surgeons but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400 employees who share a commitment to excellence. At our Lancaster and Lebanon campuses we operate our own outpatient orthopedic surgery centerNPSCwhere we perform a wide range of surgeries including total joint replacements using the most advanced techniques available.

When you join OAL youre joining a respected organization where your work makes a difference. Whether youre clinical clerical or somewhere in between we offer a culture of collaboration opportunity and purposeall in service of helping people live stronger healthier lives.

CALL CENTER REPRESENTATIVE

Position Type: Full-time/No weekends/No Holidays

Location: Lebanon PA or Willow Street PA

JOB DESCRIPTION

Summary/Objective: We are currently seeking a Call Center Representative who is a friendly team-orientated and self-motivated individual who is able to function in a fast-paced office environment while providing exceptional service to our patients.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and respond to caller inquiries regarding appointments or general information.

• Schedule appointments in accordance with the timing needs of callers and Provider availability.

• Route calls to relevant department or personnel.

• Making follow up phone calls to patients and facilities.

• Obtain enter and verify insurance and patient demographic information.

• Performs other related duties as assigned.

Required Qualifications

• High School Diploma or equivalent.
• Proficiency with windows-based computer programs.
• Minimum of one (1) year of experience working with the public.

Preferred Qualifications

• Previous experience in a call center is preferred.
• Previous medical office experience is preferred.
• Demonstrates a strong commitment to the mission and values of the organization.
• Excellent customer skills and a team-oriented approach to work.
• Positive attitude.
• Effective communication skills.
• Ability to be flexible to patient needs.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status disability race color religion sex national origin sexual orientation/gender identity or any other legally protected category is strictly prohibited by applicable federal state or local laws. We actively engage in affirmative action initiatives to recruit hire and promote individuals without regard to race color religion sex national origin sexual orientation/gender identity protected veteran status or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process please reach out to us via the provided email address below.

For accommodation requests please contact our Human Resources department at .