Front of House Shift Manager BrewTop Social Restaurant- Seattle International Airport

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Front of House Shift Manager is responsible for supporting daily restaurant operations and ensuring the delivery of Superior Guest Service. This position manages or assists with the dayâtoâday performance of the unit by monitoring key operational areas including cost revenue labor inventory control and overall quality of products and services. The role also contributes to positive employee relations through effective coaching counseling training and ongoing support of team members. Additionally the Shift Manager is responsible for maintaining high standards of food quality and ensuring full compliance with company policies brand and concept standards franchise guidelines (if applicable) and all regulatory agency requirements.

Essential Duties and Responsibilities

Manages or supports daily unit operations by monitoring key performance metrics including cost controls revenue labor utilization inventory management and the overall quality of products and services.

Provides direct supervision to Front-of-House employees assigning duties monitoring performance and ensuring all areas of the unit are properly cleaned organized and maintained.

Oversees quality control documentation including quality assurance logs lossâprevention procedures sanitation checklists and cleaning schedules.

Ensures full compliance with company policies brand/franchise operating standards and all applicable health safety and regulatory agency requirements.

Operates the unit in accordance with airport rules and expectations maintaining awareness of traffic flow passenger volume and operational demands throughout the shift.

Promotes effective communication and positive employee relations by assisting with progressive discipline conflict resolution incentive programs coaching and performance evaluation processes.

Assists with recruitment selection onboarding promotion and ongoing training of associates including processing status changes when needed.

Coordinates with maintenance teams to inspect equipment schedule repairs and ensure timely replacement of items essential to unit operations.

Ensures adherence to proper food handling hygiene sanitation and workplace safety standards intervening promptly when corrective action is necessary.

Performs additional duties as assigned to support operational needs and deliver Superior Guest Service.

Other Responsibilities

Follows all required safety practices in accordance with company policies departmental procedures and established workplace safety standards.

Adheres to all regulatory requirements along with organizational policies procedures and department guidelines ensuring consistent operational compliance.

Promptly reports any employee or guest injuries incidents or safety concerns to the appropriate supervisor or manager following established reporting protocols.

Qualifications

The qualifications listed below are representative of those required to successfully perform the essential duties and responsibilities of this position.

High school diploma or equivalent required; some college coursework or hospitality/restaurant management training preferred.
2 years of supervisory experience in a restaurant bar or hospitality environment; airport experience preferred.
Strong leadership communication and teamâbuilding skills with the ability to coach and mentor employees.
Knowledge of food safety sanitation and workplace safety standards; ServSafe certification preferred.
Ability to oversee shift operations including labor control inventory monitoring guest service and quality assurance.
Effective problemâsolving and decisionâmaking skills especially in fastâpaced highâvolume settings.
Excellent customer service and conflictâresolution skills.
Basic math and computer proficiency including POS systems and standard office applications.
Ability to obtain and maintain required airport badging and security clearances including background checks.
Ability to work a flexible open schedule including early mornings nights weekends and holidays.
Ability to stand walk bend and lift moderate weight for extended periods as needed.

Knowledge Skills and Abilities

Solid verbal and written communication skills with the ability to effectively communicate with employees customers vendors and others. English required.

Moderate proficiency in Microsoft Word and Excel with the ability to prepare letters spreadsheets and other documents as required.

Ability to manage competing priorities in a fastâpaced environment.

Strong attention to detail with excellent organizational skills.

Strong analytical decisionâmaking and problemâsolving abilities; capable of resolving conflict and achieving results.

Strong interpersonal teamâbuilding and leadership skills; ability to collaborate and work effectively with others.

Knowledge of restaurant operations and service standards.

Demonstrated ability to lead develop and motivate subordinate staff.

Exceptional interpersonal skills when interacting with employees customers and other stakeholders.

Ability to obtain alcohol awareness certification and/or ServSafe Food Safety certification.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Occasionally required to stoop kneel crouch crawl taste or smell.
Frequently required to stand walk sit talk hear use hands to handle or feel objects tools or controls reach with hands and arms climb stairs and maintain balance in confined spaces.
Occasionally required to lift and/or move up to 30 pounds.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Regular onâsite attendance is required.
Work is primarily performed in a climateâcontrolled restaurant office or airport facility with a moderate noise level; however occasional outdoor activity may be required.

Required Experience:

Manager

Position Summary The Front of House Shift Manager is responsible for supporting daily restaurant operations and ensuring the delivery of Superior Guest Service. This position manages or assists with the dayâtoâday performance of the unit by monitoring key operational areas including cost revenue lab...