Front of House Operations Director
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Job Location:
Ankeny, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Description: Are you a leader of leaders The FOH Operations Director is responsible for inspiring and leading the team under their supervision coaching all FOH staff to maintain a guest-focused mindset and pushing the team to achieve FOH-specific and General store goals. They are expected to be visionaries and innovators capable of seeing how systems could be improved and creating systems to make that improvement. This role leverages analytics in their daily pursuit of innovation. They are required to uphold all Chick-fil-A standards and processes to ensure a fast accurate and safe guest experience.
Responsibilities include:
- Leading FOH leaders and team members.
- Providing guidance to Front of House shift leads on managing their shifts.
- Being able to pivot and make changes as needed to a set game plan.
- Delegating shift and department duties effectively.
- Overseeing Jolt task management platform.
- Understanding Labor and Sales Data.
- Having extensive knowledge of and use of Pathway.
- Foreseeing bottlenecks of future business and preemptively addressing them.
Your day to day:
- Working on the floor in Front of House for 7-8 hours at a time.
- Clearing shifts and making sure you leave things better than you found them.
- Managing and coaching staff to maximize efficiency and output while maintaining hospitality standards.
- As needed be available for shift coverage due to low staff.
- Intermittently observe current business to identify where improvements could be made in the future.
Benefits:
- Uniforms provided
- Paid employee meal when working meal discount family/employee
- Opportunity for leadership development
- Health insurance
- Dental and vision insurance
- Matching 401K
- End of year bonuses
- Paid time off
- Flexible schedule
- Sundays off!
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a ... View more
