Customer Support Specialist (E-Commerce & Social Media) | Remote
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Job Summary
Were looking for a customer-focused empathetic Customer Support Specialist to join Skinnify and help us deliver an outstanding experience at every touchpoint. Youll be the direct link between our brand and our customers solving problems answering questions and making sure every customer feels understood supported and confident in their purchase.
Apply here: only a few minutes to complete)
About Skinnify
At Skinnify were reinventing fitness by integrating resistance into everyday just three years weve grown from 0 to 150000 customers and were just getting started.
Heres a video about our company and what its like to work on our team: were looking for a full-time Customer Support Specialist (40 hours/week) to deliver exceptional customer experiences - someone who can handle inquiries resolve issues efficiently and build strong relationships with our community.
Tasks
Your Responsibilities
As a Customer Support Specialist you will be the voice of Skinnify ensuring every customer feels heard supported and confident in their purchase.
Provide friendly clear and solution-oriented support via email
Handle order-related concerns such as shipping delays returns exchanges sizing and product inquiries
Investigate cases including missing items disputes and defective products and document them thoroughly
Communicate professionally and empathetically even in challenging situations while following company policies
Respond to customer messages and comments on Instagram TikTok and Facebook in a brand-aligned tone
Identify recurring issues and suggest improvements to processes and FAQs
Manage multiple support tickets efficiently and ensure timely follow-ups
Continuously improve response quality based on feedback and training
Requirements
Required Qualifications
Experience in e-commerce customer support (orders shipping returns payments sizing)
Strong written communication skills that are clear friendly and professional
High emotional intelligence and empathy especially when handling customer concerns
Confidence in managing social media interactions professionally
Ability to work independently while collaborating with a team
Strong organizational skills and attention to detail
Ability to handle multiple conversations without compromising quality
Deep knowledge of Shopify is a must
Benefits
Why Join Skinnify
Work on Your Terms Fully remote with flexible hours
Join a Hyper-Growth Brand 150000 customers in just 3 years
Make a Real Impact Your work directly shapes customer experience and brand growth
Take Ownership Your ideas and improvements matter
Learn & Grow Fast Work with experienced marketers and creatives
Loved by the Team Rated 5/5 on Glassdoor
Skinnifys Core Values
Innovation We create groundbreaking fitness clothing with built-in resistance
Effectiveness Every step helps burn calories and build strength
Accessibility Fitness for everyone even the busiest lifestyles
Fun Movement should feel effortless and enjoyable
Quality Durable reliable and made to last
Ready to Join Us
If you love helping people enjoy e-commerce and want to be part of a fast-growing brand redefining fitness wed love to hear from you.
Key Skills
- Marketing
- Photography
- Facebook Advertising
- Hootsuite
- Social Listening
- SEO
- Web Design
- Adobe Photoshop
- Social Media Management
- Copywriting
- Wordpress
- Writing Skills
About Company
Hey, we’re Skinnify – and we have a mission: to reinvent fitness! We design clothing with built-in resistance that transforms everyday movements into effective workouts - without requiring extra time for exercise. Because we believe fitness should seamlessly integrate into your daily ... View more
