Customer Success Manager Infrastructure & Geospatial technology (Remote Canada)
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Gilytics () is transforming how energy telecom and transport infrastructure is designed with a cloud platform that automates routing design and analysis for assets like power lines and hydrogen networks. We aim to be the standard for automated infrastructure design and make planning more transparent digital and accessible.
Were looking for a Customer Success Manager in Canada to to support customers in Canada and the United States and help them get maximum value from our solutions. If youre passionate about customer relationships in the energy sector and love bridging teams to drive innovation we want you!
Tasks
What you will do
- Lead onboarding and rollouts for new customers ensuring a smooth implementation.
- Deliver training and product updates to drive adoption and usage.
- Run workshops on use cases and best practices with customers and our technical team.
- Build strong relationships with key stakeholders and act as their strategic partner.
- Gather customer needs and collaborate with Product to resolve issues and influence the roadmap.
- Monitor customer health identify risks and upsell opportunities and support renewals.
- Help improve customer support processes and define key customer success metrics.
- Collaborate with Sales and Marketing by providing product and customer insight.
- Travel occasionally to meet customers and teammates (including visits to our Valencia office).
- Contribute to AI strategy adoption and initiatives
Requirements
What you bring
- Postsecondary education in a technical or business field related to energy infrastructure GIS or software or an equivalent combination of education and experience.
- Experience in B2B customer success account management or product management ideally in SaaS GIS utilities or energy.
- Proven track record managing enterprise or international customers driving adoption and retention.
- Strong analytical and problemsolving skills; confident working with data and usage metrics.
- Excellent communication and stakeholder management skills with technical and nontechnical audiences.
- Ability to manage multiple projects prioritize and work independently in a fastpaced environment.
- Willing to adopt and propose AI-based strategies and approaches
- French and English at professional working proficiency; additional languages (e.g. Spanish or Portuguese) are an asset.
- You enjoy working in diverse crosscultural teams and are curious proactive and customerfocused.
Mindset & Cultural Fit
- Thrive in diverse cross-cultural environments bringing a global perspective to customer engagement.
- Curious and self-driven learner eager to master new technologies and understand the evolving energy sector.
- Collaborative empathetic and customer-focused personality with a passion for solving complex challenges.
Benefits
What we offer
- Direct impact on the global energy transition with innovative technology.
- A fastpaced international startup environment with growth opportunities.
- Flexible work options: remote within Canada or hybrid plus flexible hours.
- A supportive friendly culture with a high level of autonomy and influence.
- Corporate laptop and smartphone.
We welcome applications from all qualified candidates and are committed to an inclusive accessible recruitment process. If you require accommodation during the process please let us know in confidence.
Eligibility: You must reside in Canada and be legally entitled to work in Canada at the time of application. We are not able to provide immigration sponsorship for this role.
Key Skills
- IT Experience
- Project Management Methodology
- Data Center Experience
- LAN
- Cloud Infrastructure
- Computer Networking
- Visio
- ITIL
- Project Management
- SAN
- Microsoft Project
- Project Management Lifecycle
About Company
We provide a 3D cloud solution for automated optimal design of linear infrastructure (i.e. transportation, powerlines, underground, etc..) and renewable energy
