IT Support Specialist

IT Support Specialist

Elsewhere Entertainment is looking for an IT Support Specialistto join the development of a new IP.

Feed your creativity while collaborating with our team ofhighly skilleddevelopers to build something innovative exhilarating and expansively entertaining!

As a member of the IT team you will serve as the senior on-site technical escalation point supporting complex incidents beyond first-line support. You will perform in-depth diagnostics manage hardware lifecycle and IT assets support local infrastructure and contribute to technical improvement initiatives. A significant part of the role includes hands-on hardware preparation onboarding support and helping ensure a seamless end-user experience. This role focuses on advanced technical support escalations and responsibility for local infrastructure within a dynamic office environment.You may be a strong fit for this role if you are technically skilled service-oriented highly organized and comfortable leading issues from root cause analysis through long-term resolution in collaboration with others.

As a member of the projectyoullhelp take the studio and our game from great to even better; with a focus on inclusivity mutual respect (for ourselves and our players) thoughtfulness empathy professionalism and collaboration.

Youllhelp us by

• Serving as the primary on-site escalation point (L2/L3) for complex technical issues.

• Providing hands-on personalized support to end users.

• Responding to and resolving help desk requests via email in person or through a ticketing system.

• Managing the full IT asset lifecycle including procurement support configuration tracking audits and decommissioning.

• Performing advanced troubleshooting across hardware operating systems (Windows and macOS) endpoint management and collaboration tools.

• Supporting andmaintaininglocal office IT infrastructure including network equipment meeting rooms printers and AV systems.

• Collaborating with global IT teams and vendors to resolve escalated issues and implement improvements.

• Participating in and occasionally leading technical projects such as office upgrades infrastructure rollouts and process automation initiatives.

• Supporting office moves by coordinating the setup and relocation of equipment.

• Assistingwith recurring IT support tasks and contributing to improvements in IT support processes.

Youreawesome because you have

• Professionalproficiencyin English (spoken and written) sufficient to perform the responsibilities of the role (minimum B2 level or equivalent).

• Demonstrated experience in IT support with exposure to L2/L3 responsibilities

• Relevant education or equivalent practical experience in IT or a related field

• Strong knowledgeof computer hardware operating systems (Windows/macOS)and software troubleshooting

• Solid understanding of networking concepts (TCP/IP DNS DHCP VPN switching wireless networking)

• Ability to support hardware setup and relocation tasks (reasonable accommodations available).

• Familiarity with ITIL processes (Incident Problem Change Management) is preferred

• Experience working in an IT Service Management (ITSM) environment

• Experience with Microsoft 365endpoint management tools (e.g. IntuneJamf SCCM or similar)

• Strong organizational skills andstrong communicationskills with the ability to explain technical topics to non-technical users

• High levelof customer service orientation and comfort working in a face-to-face office environment

• Willingnesstolearnandgrowin a fast-pacedenvironment

Not sure you meet all the qualifications Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification when in fact they often do! At Activision we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our World

At Activision we strive to create the most iconic brands in gaming and entertainment.Weredriven by our mission to deliver unrivaled gaming experiences for the world to enjoy together. We are home to some of the most beloved entertainment franchises including Call of Duty Crash Bandicoot Tony Hawks Pro Skater and Guitar Hero. As a leading worldwide developer publisher and distributor of interactive entertainment and products our press start is simple: delight hundreds of millions of players around the world with innovative fun thrilling and engaging entertainment experiences.

Werenot just looking back at our decades-long legacy;wereforging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate creative and diverse teams within our organization.

Werein the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater this could be your opportunity to level up.

Ready to Activate Your Future

#elsewhere