Account Delivery Lead
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
N1 Health uses leading AI/ML technology infrastructure data assetsand predictive models to deliver consumer engagement improvements with industry leading healthcare payers and providers. Our platformpersonalizeshealthcare experiencesdrivingindividualpatientengagement that leads to better care better healthoutcomesandimprovedbusinessresults.
Role Overview
OurAccountDelivery Leadsownanddrivecustomer responsible fortherelentless pursuit of customer value creation accountfinancial performance and growthprogramroadmapsandon time delivery of high-qualitywork product.
Accountable for the P&L ofyour account(s) youwillpartner with customerexecutivestobuild relationshipscreate a sharedvision for the partnership a clear roadmap of programs that deliver impactful businessresultsandmoves our customers towardthatsharedvisionwhile drivingrevenue for N1 Health.
You willleada team ofdedicatedAccount Consultants and Data Scientists in thedelivery of high-quality workproductthat leads to clear value creationfor team will partner with the customer toexplore the dataidentifyopportunities to improvetheir memberand /or you and your team will advocate on behalf of your customer ensuring that the N1 Healthtechnologyplatformand servicescontinuously improve and evolve to meet the changing needs of your customer and the industry more broadly.
Responsibilities
Own and manage the account P&L delivering against revenue growthand margin targets
Deeply engage with customers to understandtheirbusiness model and operations
Collaborate with the customerexecutivesponsor and other champions to createand manage against asharedaccount vision and roadmap that drives clear customerbusiness resultsand value
Develop andmaintainhealthy executive customer relationships ensuringthe sharedvision and roadmap is relevant impactfulimplementedandleads togrowth
Partner with customerexecutive sponsors to drive change management activities as you lead the implementation ofthe shared vision and roadmap
Leadyour teamin thetimelydelivery ofhigh-qualitywork product thatdrivescustomer businessresultsandcreatesattributablebusiness value
As circumstanceswarrant roll-up your sleeves and work side-by-side with the team actively contributingto the creation ofdeliverables such asstatements of work project plans staffing models governance materials and solution design artifacts
Serve as a mentor and coach to your team providingactionable feedback that improves customer interactions deliverable quality andexecutionfundamentals
Present the results of our work and our recommendations to drive businessresultsto audiences ranging from analysts to C-suite executives
Ensure that theN1 Health technology platformand services aremeeting customer needs andleading toconcrete impact on their operations
Qualifications
A track recordofsuccessfullydriving revenue growthwith customer accounts ideally withhealthcare payers
Experience building client relationshipsto grow the business and drive change managementrelated to large scale complex data programs
A track recordofdeveloping and leading against a strategic account planand roadmap of customer programs
Experience leading teamsin the execution ofcomplex technology-basedprogramsfor customersthat led toclear customer results and a strong / defensible ROI
Ability to workthroughambiguityinahigh-pressureenvironment
Strongquantitativeand qualitative analytics skills able toidentifyproblemsandframe solutions into executable plans
Experience presenting compelling data-drivenstoriesto executive-level business stakeholdersor to team/project leadership
Adaptive and introspectivemindset; willing to learn teachleadand follow
Strong business writing presentation and Excel based financial modeling skillsarerequired
A BA / BS degree and 7- 10years of experience buildingcustomerrelationships growing revenueand leading customer facing delivery teams in a high pace setting isrequired
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
N1 Health is an applied AI platform that solves the most complex challenges that healthcare business leaders face today. Drive engagement for every one.
