Job Description Summary

Job Description

1. Process Design & Governance

• Partner with the Global Accounts Leader to define document and continuously improve standard processes for global account management (e.g. account planning pipeline management governance routines).
• Roll out new processes globally including preparing communication materials training content and documentation.
• Monitor adherence to established processes identify gaps and recommend corrective actions.
• Support the creation and execution of governance cadences (QBRs MBRs account reviews global account councils etc.).

2. Tools Systems & Reporting

• Develop update and maintain tools (e.g. templates dashboards trackers) to support the Global Accounts community in opportunity management forecasting and account planning.
• Work closely with Sales Operations IT and other stakeholders to ensure CRM and related systems effectively support global account requirements.
• Create and maintain standardized reporting for global accounts including pipeline revenue performance coverage and strategic initiatives.
• Drive data quality and consistency across systems ensuring accurate and timely information for management decision-making.

3. Global Account Planning & Execution Support

• Coordinate the annual and ongoing global account planning process ensuring alignment with business priorities and timelines.
• Support account teams in developing updating and maintaining comprehensive global account plans (including customer landscape stakeholders initiatives opportunities and risks).
• Track progress against account plan objectives and key performance indicators; provide regular updates to the Global Accounts Leader and relevant stakeholders.
• Help ensure alignment between regional/local teams and global account strategies.

4. Customer Meetings & Interaction Management

• Build maintain and track a centralized schedule and record of all key customer meetings and interactions at the global level (e.g. executive briefings strategic reviews steering committees).
• Coordinate pre- and post-meeting activities including agenda preparation briefing documents presentations and follow-up action tracking.
• Ensure that outcomes from meetings (decisions actions commitments) are captured in the appropriate tools and reflected in account plans.

5. Cross-Functional Collaboration & Support

• Serve as a central coordination point between the Global Accounts Leader regional sales teams product lines marketing commercial operations and other functions involved in global accounts and that are part of the GSI commercial organization.
• Support the deployment of global commercial initiatives campaigns and key strategic programs within global accounts.
• Assist with internal communication to the Global Accounts community (newsletters updates best practice sharing success stories).
• Contribute to ad hoc analyses presentations and projects in support of the Global Accounts strategy.

Required Qualifications

• Bachelors degree in Business Marketing Engineering Finance or a related field; or equivalent experience.
• 5 years of experience in sales support sales operations key account management support or similar commercial roles in a B2B environment.
• Experience working with CRM systems (e.g. Salesforce Dynamics or similar) and sales reporting tools.
• Strong proficiency in Microsoft Office (Excel PowerPoint Word); experience with data analysis and reporting (e.g. Excel dashboards BI tools) is a plus.
• Demonstrated experience supporting senior commercial leaders or cross-regional teams.
• Professional proficiency in English (written and spoken); additional languages are an advantage depending on region.

Required Characteristics / Competencies

• Process & Detail Orientation
  • Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
  • High attention to detail and data accuracy in documentation reporting and tools.
• Analytical & Problem-Solving Skills
  • Ability to analyze sales and customer data synthesize insights and present clear actionable recommendations.
  • Comfort working with quantitative information and complex account structures.
• Collaboration & Communication
  • Effective communication skills capable of working with stakeholders across regions cultures and functions.
  • Ability to influence without direct authority and build strong working relationships in a matrix environment.
• Execution & Ownership
  • Proactive self-driven and accountable for delivering high-quality work with minimal supervision.
  • Strong follow-through on actions and commitments ensuring tasks are completed on time.
• Adaptability & Change Management
  • Comfortable in a dynamic evolving environment; able to support and drive change in processes and tools.
  • Openness to feedback and continuous improvement.
• Customer & Business Orientation
  • Understanding of complex global customer organizations and key account principles.
  • Focus on enabling better customer engagement and commercial outcomes.

Additional Information