Front of House Team Leader

People

• To lead by exampleconsistentlydemonstratingwhat great service looks like whilst inspiring ourAmbassadorsto strive toour5-star standards.

• Our people being at the forefront of everything we doreviewing andstreamlininga robust process that ensures an environment where continuous growth and development is encouraged for ourAmbassadors keeping them inspired and motivated.

• Future proofing theteambyidentifyingand developing high performers as part of an effective succession planning structure.

• Responsibleforcommunicating goals and deadlines toourAmbassadors.

• Planning workloadrotadesk and telephonecoverageand delegating tasks.

• Creating a productive and fun work environment forourAmbassadorsusing trust andappropriate strategies.

• Assisting the Front of House Manager with hiring and training new joiners.

• Leadingthe weeklyTeamMeetingsand in Front of House Managers absenceleadtheFront of House updates duringWorkplace Experiencemeetings.

Front of House services

• Forwardplanning to ensure staffing and resources are adequate daily mitigating riskssuch as weekly rota.

• Working as a key part of a highly skilled Front of House team supporting the business to ensure a smooth and efficient client journey from arrival during their visit and through to their departure.

• To manage multiple reception desksmaintaininga pleasant and welcoming environment for all our visitors.

• TorepresentFront of Houseand supportourEvents team with attendee registrationcoordination.

• To be accountable for the presentation ofFront of House facilities and services where necessaryconsultingwith the internalWorkplaceand ITteamsto ensure our services are of ahighstandard and looking for improvedways of working.

• EnsuringourFront of House procedures policies and systems are implemented and reviewed to ensure our visitors are safe and secure whilst being within our premises.

• Responsible for the daily Front of House operations meeting room checksreceptionappearanceand Ambassadors first impressions standards.

• Act as escalation point to address and resolve any issues or concerns raised by clientsvisitorsor employees courteously and professionally.

Client Hospitality

• Ensuring meeting rooms and facilities are presentable and in working order for our employees & clients. dentsu has extensive meeting rooms andFront ofHouse capability and the roleis responsible forsupporting the business in maximising the efficiency of these services.

• Collaboratingwithourpeople and clients to support the Hospitality delivery functions ensuring orders are placed in advance and proportionate to the numbers attending.

• Supporting the Hospitality teamand hostby offering suitable alternatives for lastminute orders that may not befulfilled.

• Managing client visits and meeting room bookings to minimise client conflict is an important part of this role and the success of our business.

• Being the voice of ourbrands connecting client calls to the correct individuals in a professional and efficient mannerassistingwith any enquiries whilst adhering to company policies.

Other responsibilities

• Liaising with the Events team to ensure smooth coordinationpre-eventof small medium and largescaleevents including attendees registrationcoordination contractor oversight and management ofspaces.

• Obtain relevant Health & Safety& Insurancecertificationsto support brand activationsand other eventssafely andeffectively.

• Providing onsite support to Events team during internal and external small medium and largescale events to ensure a seamless visitor journeyby acting as a Front of House supportmonitoringthe guest flow and attendee arrival experience.

• Manage our switchboard service to the business ensuring internalSLAsin call answering are met and exceeded.

• Responsible forthe accuracyour meeting room booking system ensuring thatthe meeting room facilities setup and catering requests are fulfilledin a timelymanner.

• Assisting the Front of House Manager to manage all WX projects.

• Providing concierge services where necessary to our clientsvisitorsand our people with a focus on exceedinghighexpectations.

• To act as an extension of thecentral Facilities team ensuring policies and procedures are followed to provide a safe and secure working environment for our people and our visitors.

• Tomonitorthe working environment and notify Facilities/IT of any issues that may arise inourHead Office and where necessary support them in resolution.

• Continuously support the safe environment for employees and visitors to our buildings by having regard for all Health and Safety legislation plus companypolicy andprocedures.

• EnsuringourFront of Houseprocedures policies and systems are implemented and reviewed to ensure our offices and services meet businessobjectives.This will include supporting agile working practices e.g.assistingwith the implementation and management of the various locker systems.

• Representing the business as a First AiderFireMarshalandDSE Assessor(trainingcanbe provided).

• Contribute to the overall performance of thewiderWorkplaceteamand its ongoing continuous improvement.

This is a non-exhaustivelist.

Qualifications & Skills

• A management background in front of house/receptionhospitality orconciergeservicesfrom a corporate luxury hotelorhigh-endretail background.

• Experience working in marketing creative media or technology sectors.

• Experience inleadingand inspiringa teamwith varying experience.

• Solidadministrative skills witha keen eye for detail.

• Strongcustomerservice &people skills.

• StrongIT skillswitha good understanding of Outlook MS Office andEngage.

• Experience working as part of a wider Facilitiesteam.

• Confident trustworthy(discretion & confidentiality)and dependable.

• Strong listening skills effectivecommunication who caninfluence all levels of people across the business.

• Self-driven uses initiative hasa positive outlook and a clear focus on high quality service delivery.

• Initiative-taking takes responsibility delegates influences consults and refersappropriately.

• A natural forward planner who is highly organised andable to multitask.

• Professionally presented and well mannered.

• Client/customer centric with high attentionto serviceneeds.

• Ability to innovate and consider improved ways ofworking.

• Demonstrate curiosity and proactively explore opportunities to enhance ourprocesses.

• To work in a flexible manner in line with the needs of the business.

• First Aider/Fire Marshal Desirable.

Inclusion & Diversity

At Dentsu we embrace diversity and inclusion valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation benefiting our employees partners and communities.

We welcome applications from all individuals regardless of race ethnicity nationality religion gender gender identity sexual orientation age disability marital status or any other protected characteristic. Beyond recruitment we strive to create an environment where everyone feels respected supported and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process please contact us at quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

About dentsu

Taking a people-centered approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000 employee-base of dedicated professionals work across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.

Diversity equity and inclusion sits at the heart of our Social Impact strategy our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society where everyone is equipped to thrive.