Business Continuity Associate APAC
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
- Be the local execution arm of the Global team ensuring rapid effective resolution of daily operational issues at the market and customer level.
- Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity.
- Work directly with internal teams and external stakeholders (processors acquirers card networks APM providers issuers) to keep operations running smoothly.
What will I be doing
- Triage own and resolve operational incidents end-to-end; provide clear timely updates to stakeholders.
- Engage directly with processors and partners to manage day-to-day operations escalate issues and remove technical/business blockers.
- Provide hands-on merchant support and go-live readiness (credentials and required tasks) including hypercare during launches.
- Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
- Perform root-cause analysis document incidents and resolutions (e.g. in Jira) and feed learnings back to teams and partners.
What skills do I need
- 24 years in payments/fintech operations incident management processor/partner support or merchant operations.
- Familiarity with payment operations and ecosystem (processors acquirers APMs card schemes; credentials SLAs settlements/reconciliations).Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.
- Excellent communication and stakeholder management; customer-centric calm under pressure and action-oriented.
- Proficiency with Excel/Sheets and ticketing/documentation tools (e.g. Jira); analytical mindset.
- Ability to operate across time zones and manage multiple priorities with high attention to detail.
- Bachelors degree in Business Engineering Economics or related field; fluency in English (additional languages a plus).
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Corporate Relationship
- Business Administration
- Agriculture
- End User Support
- BI
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
