Customer Tech-Salesforce-Salesforce Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Customer Tech Salesforce Manager Technical Lead / Architect / Project Manager

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

We are looking for an experienced Salesforce Manager who can lead end-to-end solution delivery across the Salesforce ecosystem. This role requires a seasoned professional with strong capabilities in Salesforce architecture solution design technical leadership and project management. The ideal candidate will guide development teams work closely with business stakeholders and ensure scalable secure and high-performing Salesforce implementations across Sales Cloud Service Cloud Experience Cloud and custom applications.

Your Key Responsibilities

Salesforce Technical Leadership

• Lead the technical design and architecture for Salesforce solutions including
• Apex LWC Visualforce Flows integrations and data models.
• Define scalable architecture patterns guardrails coding standards and bestpractices across Salesforce orgs.
• Perform technical design reviews code reviews and ensure solutions adhere togovernor limits security and platform constraints.
• Evaluate and recommend Salesforce products AppExchange tools andintegration frameworks.

Delivery & Project Management

• Own Salesforce project delivery lifecycle including requirements solutioningsprint planning development QA and deployment.
• Collaborate with business SMEs product owners and cross-functional teams totranslate requirements into technical solutions.
• Oversee release management environment strategy DevOps pipelines andchange management processes.
• Manage project risks dependencies budget stakeholders and releasetimelines.

Team Leadership & Mentorship

• Lead mentor and support Salesforce developers admins consultants and QAengineers.
• Conduct technical capability assessments and drive continuous learning inareas like Apex LWC integrations and Salesforce certifications.
• Guide junior team members on troubleshooting performance tuning designdecisions and platform best practices.

Business & Stakeholder Management

• Act as the technical liaison between business teams and the engineering team.
• Run design workshops solution walkthroughs and architecture discussionswith customers/stakeholders.
• Support pre-sales effort estimation solution demonstrations and projectscoping.

Operational Excellence

• Ensure high-quality documentation for architecture integrations data flows andtechnical builds.
• Drive improvement initiatives around DevOps CI/CD testing automation andorg optimization.
• Troubleshoot and resolve production issues performance bottlenecks andintegration failures.
• Maintain compliance with Salesforce security data governance andarchitectural guidelines.

Skills and attributes for success

• 815 years of overall IT experience with a minimum of 5 years leading
• Salesforce projects.
• Deep technical expertise in:
  • Apex Triggers SOQL/SOSL
  • Lightning Web Components (LWC) & Aura
• Flows Process Builder (retirement-ready) and declarative tools
  • Salesforce APIs (REST/SOAP) Platform Events Integration Patterns
  • Data modeling large datasets and performance optimization
• Strong understanding of Salesforce architecture multi-org strategy governorlimits sharing/security model and deployment processes.
• Hands-on experience with Sales Cloud Service Cloud Experience Cloud andideally field service or CPQ.
• Strong experience with Agile/Scrum backlog management user stories andsprint planning.
• Excellent communication stakeholder management documentation andleadership skills.

Preferred Certifications

• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Application Architect or System Architect (highlypreferred)
• Salesforce Administrator / Advanced Administrator
• Project management certifications (PMP CSM SAFe) are an added advantage.

Nice-to-Have

• Experience with CI/CD tools (Copado Gearset Azure DevOps Git).
• Experience working with integration platforms such as MuleSoft Boomi orKafka.
• Experience managing multi-cloud Salesforce implementations.
• Exposure to enterprise integration patterns security standards SSO OAuth and Identity.
• Experience guiding org consolidation technical debt remediation andmodernization initiatives.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.